In my experience, one of the most persistent sources of interpersonal conflict is the inability to own up to and correct mistakes. Our first impulse may be to conceal an error, or to deny it exists. We may try to shift the fault and blame it on the negligence of others. We may be paralyzed by embarrassment, shame or a sense of personal failure. Or, perhaps, we just don’t know what to do.
Dumb Little Man presents a remarkable story of one lawyer’s workplace error — missing a critical filing deadline, every attorney’s nightmare — and describes the courageous steps she took to make things right in “How to Recover from a (Big) Mistake at Work“. While avoiding mistakes in the first place is important, it’s a mark of character and rare ingenuity to fix one — making her the kind of lawyer I’d want to hire.
Diane Levin, J.D., is a mediator, dispute resolution trainer, negotiation coach, writer, and lawyer based in Marblehead, Massachusetts, who has instructed people from around the world in the art of talking it out. Since 1995 she has helped clients resolve disputes involving tort, employment, business, estate, family, and real property issues, and serves on numerous mediation panels, including the United States Equal Employment Opportunity Commission. Training and coaching are an enduring passion -- she has taught thousands of people to resolve conflict, negotiate better, or become mediators -- from Croatian judges to Fortune 500 executives.
A geek at heart, Levin consults on web design and social media to professionals. She blogs about ADR at the intersection of law, science, and popular culture at the award-winning MediationChannel.com, regarded as one of the world's top ADR blogs. She also tracks and catalogues ADR blogs world-wide at ADRblogs.com, where she has created a community for bloggers writing about constructive ways to resolve disputes.
web site: http://dianelevin.com