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<xTITLE> Bursting the bubble: cultivating dissent in the workplace</xTITLE>

Bursting the bubble: cultivating dissent in the workplace

by Diane J. Levin

From Online Guide to Mediation

Diane J. Levin
Cultivating dissentAccording to a recent BusinessWeek poll, 90% of executives and middle managers believe that they perform in the top 10%. (This effect, known as positive illusion bias, is not confined to managers alone: it can be found among drivers confident that their reflexes are superior to those of others on the road, trial attorneys certain that they have the stronger case, and negotiators with an overinflated sense of their own prowess at the table.)

Given how widespread this phenomenon is, and how fallible then our judgment can be about the utility of our ideas and the strength of our abilities, many of us are undoubtedly in need of a little healthy perspective-taking when it comes to the decisions we make.

Just in time comes the latest edition of the Harvard Business School's Working Knowledge newsletter with an article on the importance of "Encouraging Dissent in Decision-Making".

Dissent asks the hard questions, anticipates problems, and prevents mistakes--mistakes which can otherwise prove costly:


Consider the costs to organizations, large and small, when dissent does not or cannot surface: Abjuring rigorous debate about its merits, a youthful president John F. Kennedy essentially rubber-stamped a 1961 plan to invade Cuba at the Bay of Pigs, resulting in one of the biggest U.S. foreign policy fiascoes in decades. During a 1996 commercial expedition to the summit of Mt. Everest, several climbers, including two of the world's most experienced professionals, died in part because junior team members didn't speak up when their expert leaders ignored their own core operating principles surrounding safety. In 2003, NASA engineers were reluctant to challenge long-held beliefs that foam strikes incurred during the launch of the space shuttle Columbia posed no risk to its fuselage.
Consider that the next time someone disagrees with you.

(Thanks to Thoughts from a Management Lawyer for the poll results.)

(Photo credit: Javier Taboada.)

Biography


Diane Levin, J.D., is a mediator, dispute resolution trainer, negotiation coach, writer, and lawyer based in Marblehead, Massachusetts, who has instructed people from around the world in the art of talking it out. Since 1995 she has helped clients resolve disputes involving tort, employment, business, estate, family, and real property issues, and serves on numerous mediation panels, including the United States Equal Employment Opportunity Commission. Training and coaching are an enduring passion -- she has taught thousands of people to resolve conflict, negotiate better, or become mediators -- from Croatian judges to Fortune 500 executives.

 

A geek at heart, Levin consults on web design and social media to professionals.  She blogs about ADR at the intersection of law, science, and popular culture at the award-winning MediationChannel.com, regarded as one of the world's top ADR blogs.  She also tracks and catalogues ADR blogs world-wide at ADRblogs.com, where she has created a community for bloggers writing about constructive ways to resolve disputes.

 

web site: http://dianelevin.com



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