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<xTITLE>Effective Online Mediation Training For Public Policy And Large Group Mediators</xTITLE>

Effective Online Mediation Training For Public Policy And Large Group Mediators

by Donna Silverberg
June 2021

From the

At the request of, a small group of US-based public policy and large group mediators/mediation trainers met online during the winter/spring of 2021 to consider best practices and ideas to enhance online training and practice. All of us had moved our practices to the online setting as a result of the Covid-19 pandemic. Some of us had moved our trainings online before Covid (if not completely through university-based online programs, then as a hybrid tool as practitioners). All of us had found the online transition to have benefits AND limitations both in practice and in training. None of us have yet found a way to completely mirror hallway conversations, the ‘breaking of bread’, or the before/after small-talk time during which so much rapport is built that supports creative resolution of public policy and large group conflicts.

As a result, we identified areas for which additional understanding and support could enhance both the training and practice of online public policy and large group mediation.  This report summarizes our ideas and recommendations for ourselves, our colleagues, and We look forward to sharing this with others in order to build upon the tools we have identified that can support the processes we and our trainees run…so we can all better serve the public.



Report on Public Policy and Large Group Mediation Online 6-14-21.pdf EFFECTIVE ONLINE MEDIATION TRAINING FOR PUBLIC POLICY AND LARGE GROUP MEDIATORS An Initial Inquiry and Recommendations  (Report on Public Policy and Large Group Mediation Online 6-14-21.pdf)


Donna Silverberg has been in the field of mediation for over 20 years with more than 1000 hours of training received. She has been an adjunct or visiting professor at the University of Oregon School of Law, Pepperdine University, Hamline University and the University of San Diego. She served as Special Assistant on Dispute Resolution to Governor Kitzhaber's Natural Resources Office, Acting Director of the Oregon Dispute Resolution Commission, and helped design the state's Public Policy Dispute Resolution Program. Donna is a member of the California State Bar, the Association for Conflict Resolution, and the Oregon Mediation Association. She was on the Oregon Mediation Association Board of Directors from 1998-2005, and served as OMA Board President from 2002-2004.

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