Great set of comprehensive statistics around Franklin County’s ODR program have now been released.
Two results that stood out:
Would you recommend online dispute resolution to someone else?
91% - yes
8% - no
Given the choice between online dispute resolution and going to court, which would you prefer?
94% - online dispute resolution
5% - going to court
Kudos to the Franklin County team for their great work in compiling these metrics and key performance indicators, and for embracing transparency by sharing them widely.
Check the full set of results here, or see attached PDF.
Jim Melamed co-founded Mediate.com in 1996 and has served as CEO of Mediate.com ever since. Mediate.com received the American Bar Association's 2010 Institutional Problem Solver Award.
Before Mediate.com, Jim founded The Mediation Center in Eugene, Oregon in 1983 and served as Executive Director of the Academy of Family Mediators (AFM) from 1987 to 1993. Jim was also the first President and Executive Director of the Oregon Mediation Association (1985-86).
Jim's undergraduate degree is in psychology from Stanford University and his law degree is from the University of Oregon.
Jim has received the following awards: The Oregon Mediation Association's 2003 Award for Excellence; The Oregon State Bar's 2006 Sidney Lezak Award of Excellence; The Association for Conflict Resolution (ACR) 2007 John Haynes Distinguished Mediator Award; The 2012 Academy of Professional Family Mediators (APFM) "Getting To Yes" Award; and The APFM's first APFM Outstanding Mediator Award (2018).