Infographic: Setting up Your Internal Mediation Service
by Katherine Graham
CMP Resolution Blog by Lesley Allport and Katherine Graham.
Key results from National Research into internal mediation services in the UK. What you need to do to get the most from your service.
Katherine Graham has worked in the field of dispute resolution for over 15 years’ as a mediator and trainer. She has mediated on the BBC Learning Zone and has given keynote speeches on conflict management and mediation for The MOD’s Equal Opportunities Conference, Women in Business Annual conference and “Getting Beyond Conflict”, a national conference on workplace dispute resolution. Katherine joined CMP Resolutions (formerly Conflict Management Plus) in 1992. She was made a director of the company in 1998 and became Managing Director in May 2009. Prior to this she managed teams in publishing and communications departments for major national charities including The Work Foundation, the RNID and the King’s Fund. She was the inaugural Chair of the Institute of Conflict Management.
Author of The Directory of Mediation Services for Social Landlords (National Housing Federation)
Editor, “Equilibrium” – a quarterly journal of dispute resolution
Co-author Mediation for Managers (NB Books 2002)
Additional articles by Katherine Graham