Featured Blog Posts
It’s that time of year again – the time when gift lists abound. Here are some mediation gift ideas.
What is the purpose of the conflict?
(3/17/19)Arran Heal, Richard Peachey
A new study has claimed 44% of UK business directors haven’t had any training on workplace harassment.
(3/16/19)Michael A. Zeytoonian
Abraham Lincoln had a simple approach to achieving diversity: “I don’t like that man. I must get to know him better.”
When on a recent cruise, I had a real lesson in negotiating!
When we want to control emotions better in the midst of a difficult conversation, we may try to ignore the unwelcome emotion or try the opposite, indulge it.
The Pew Charitable Trusts (“Pew”) has reportedly issued a call for the establishment of a national body to standardize online dispute resolution (“ODR”) procedures in civil courts across the United States.
NAFCM announces new funding agreement with JAMS.
The article is drawn from my experience as a mediator living in a community with other residents.
You can’t heal a conflict if you get lost in your own story.
There’s a thin line between a high-performance workplace with high expectations and an organisation poisoned by bullying.
There are times when I’ve found myself reacting poorly to something another person says or does and then, discover I misinterpreted their intent.
This article when the court stated an unconscionability claim failed because the arbitration requirement was made clear to readers of the subscriber agreement.
A practicing mediator and retired judge explains why mediation may be a better option than litigation for high-conflict cases.
Sometimes when we’re faced with a difficult conversation we over-think it and try to anticipate every single objection that can be raised, or every difficult response we have to make, or every completely unanticipated tangent that “complexifies” the whole conversation.
This is a little-known story of how Barbara Jordan mediated a comprehensive agreement on immigration policy.
I wish to add to Michael Leathes’ recent post on his suggestion that more field-based research be done into the mediation product and Rick Weiler’s follow-up.
This is a study on models of helping couples stay married. Please find enclosed a letter of invitation to the study.
In the mediation world we get trained and know that “neutral“ is the role for the mediator.
It is fascinating to trace how management has been resolving conflicts arising in production over the past 100 years, how production management developed.
For quite a while a staff member had requested more work on “policy,” anticipating that working on policy would provide greater qualifications for a promotion.
A lorry driver who’d just arrived at an depot was spotted weeing over pallets used for the delivery of food.
In a recent blog, I mentioned that I attended a seminar presented by Professor Blondell discussing ethical fading in mediation. At one point, she mentioned the SINS scale which I had not heard about.
To become conflict masterful, it requires us to step up. In case you are wondering, this is different from facing conflict, i.e. accepting that it exists.
In many ways, what coaches and lawyers do in the work place is very similar, just from a different point of view.
There are approximately eight different ways to morally disengage, and I examine how this related to the NFL.
We like things simple, and often that means not making the effort to understand the full picture and specific legal context.
In the midst of interpersonal conflict, it’s difficult to be kind to the other person – no matter how kind a person we may usually be.
The way we approach problem solving influences the solutions we can see — and are willing to see.
The recent announcement that another major Canadian bank is withdrawing from the national banking ombudsman service in favour of a private dispute resolution service for customer banking complaints raises interesting questions about independence and impartiality.
ADR is growing, with more than 300 providers doing business in China and arbitration being regularly used.
Even though mediators work very closely with people when we mediate, typically no one else in the room shares our mediator perspective.
While most of us forge friendships with like-minded people who affirm our strongly held beliefs, we don’t choose our colleagues.
Sometime potential individual clients or institutions and organizations who want to hire me are looking for a quick fix for their longstanding conflict management problems.
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You’re getting married soon and you’re excited about it. But wait!