ADA Mediation Page Editorial (Summer 2001)

by Judy Cohen
July 2001 Judith Cohen
This summer's ADA Mediation Page offerings show us - through old and new writings -- how dramatically the field has evolved since the EEOC pilot project in 1991 and even in the few years since the ADA Mediation Guidelines were first proposed and discussed in the mediation and advocacy communities several years ago.

While litigation may be a critical component to implementing the ADA, can mediation sometimes provide better justice than a lawsuit? In his article A Just Alternative or Just an Alternative? Mediation and the ADA, EEOC Commission Paul Steven Miller says: yes -- if there are procedural safeguards in place. In the article, Commissioner Miller describes some of these safeguards. He includes compelling data comparing the monetary benefits provided through mediated settlements with those for charges resolved through other means. We need to gather and analyze data to understand the implications of this data. For example, were the "safeguards" referred to by Comm. Miller implemented for the mediated cases studied? What is the impact on public policy, for example, when huge numbers of unrepresented parties mediate their cases?

Resolution of Reasonable Accommodation Disputes, by arbitrator and mediator Sara Adler, offers important ideas for mediators about the reasonable accommodation (RA) design process. Ms. Adler spells out the RA negotiation steps: defining essential functions, discussing limitations and needs of the individual with a disability, and exploring potential accommodations. These are exactly the steps that ADA mediators use to facilitate the RA "interactive process." Not surprisingly, the RA process mirrors the classic mediation model of gathering information, making a list of issues, discussing the issues and brainstorming and discussing options.

With terrific articles on generic mediation theory and practice, "Monsters in the Waters, a Monograph Bridging Theory and Practice" from the Georgia Commission on Dispute Resolution, provides a Select Bibliography on ADA and ADR, which includes articles on ADA arbitration. [The bibliography is not posted on this Page. Contact information: or 404-463-3788.] With a trend toward employment arbitration and med-arb, ADA neutrals might want to take a look at this work. Some of the earlier articles on mediation provide insights into the field today. For example, Ann C. Hodges' classic articles on the early days of ADA mediation describe the EEOC's pilot program policy of not mediating reasonable accommodation cases because the law was so new. The agency recognized that it did not have the necessary experience with RAs. Food for thought for aspiring ADA mediators who do not know about disability...

We are posting the 1997 Tenets of ADA Mediation issued by the Institute for ADA Mediation, a program of the University of Louisville Labor-Management Center and the Access Center Partnership. The Tenets refer to widely accepted practices advised by the Model Standards of Conduct for Mediators. We are faced in our developing field with certain assumptions about mediator ethics that may need another look. For example, SPIDR's Ethical Standards of Responsibility state that "the neutral may find it advisable to educate the parties." What data do we have that help us to understand the implications of mediator as "educator"? How does it impact on the parties and the process when the mediator provides information?

As the second wave of mediation picks up strength, I hope that we will see more emphasis on bridging theory and practice. We need hard data, and people skilled in gathering and interpreting it, to help us make our field one that can meet the needs of parties on both sides of the table.


Judy Cohen, a mediator and trainer, specializes in workplace conflict management, focussing on conflict prevention, as well as dispute resolution.  Her mediation practice includes extensive experience with discrimination cases, discipline and discharge, and interpersonal relations. She is a widely published, nationally known expert in Americans with Disabilities Act, with disability-related mediation experience in workplace and public accommodations.   She also works with small business owners, helping them develop more effective partner relationships ships.


Judith Cohen was formerly an Organizational Development Program Manager at the Flight Standards Division of the Federal Aviation Administration Eastern Region. In this role, she implemented conflict management processes, including conflict coaching, mediation, team-building, group facilitation, training, and consultation, for a work force of 500 employees. She also managed the Model Work Environment and the Employee Attitude Survey projects, providing assistance with facility action plans and organizational change activities.


In her prior position as an ADR Program Manager at the FAA, she designed and implemented the EEO internal mediation program, training and supervising mediators and overseeing the program’s administration and evaluation.  In her mediation practice, Judith is attuned to the underlying issues common in disability-related and other workplace cases. She works with the parties to help them consider the range of potential issues and options, so that they can develop solutions with which they feel comfortable. Judith's training practice in conflict management includes extensive work for government agencies, businesses, non-profit organizations, and labor unions. She designs and provides practical, participatory training programs in collaboration with the client.


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