Workplace Section

Workplace Mediation Articles


Bill Eddy

Bullies At Work

(5/22/16)Bill Eddy Workplace bullying is a growing international problem. It is more than a one-time incident. It is a pattern of behavior between a bully and another worker which can demoralize, isolate and trigger illness in the target of the bully.
Lorraine Segal

The Illusion of Making Someone Else Change

(5/20/16)Lorraine Segal One of the most common illusions that new coaching clients have is that by working with me they can somehow find tricks or techniques to convince the other person to think and behave differently.
Roland Chesters

Why Disability Mediation is Crucial

(5/13/16)Roland Chesters Disabled people are significantly more likely to experience unfair treatment at work than non-disabled people.
Jennifer Mahony

Creating Psychological Safety at Work isn’t Just About Avoiding a Workplace Bullying Complaint

(5/06/16)Jennifer Mahony When employment relationships take a turn, there can often feel like there is no way back. However, mediation can be a powerful tool in rehabilitating working relationships.
Lorraine Segal

Zen of the Gym—What I’ve learned about workplace conflict resolution at the gym

(4/29/16)Lorraine Segal I used to get into small verbal arguments with other members using the machines, partly out of my own impatience, and partly because they were violating the rules of courteous use.
Jen Reynolds

Green on Race and ADR

(4/29/16)Jen Reynolds Michael Z. Green (Texas A&M) recently spoke on “Civility and Mediation as Workplace Responses to Conscious Disregard of Racially-Biased Behaviors.” Like this title, Michael’s talk was provocative, stuffed with information, and at once idealistic and critical.
Richard Peachey

Counting the Cost of Conflict - Video

(3/29/16)Richard Peachey This video produced by CMP Resolutions quickly describes a sample grievance process.
Tammy Lenski

Overcoming an “Empathy Deficit” in Conflict

(3/18/16)Tammy Lenski The stress of conflict has ramifications we’re only just beginning to understand: We can apparently “catch” someone else’s stress physiologically.
Lorraine Segal

The Path of Love in Conflict Management

(3/18/16)Lorraine Segal When an organization is looking for someone to help them with persistent conflict or antagonistic patterns of interaction between people at work, the need for love isn’t likely to come first to mind.
Maria Simpson

Discussion and Dialogue

(3/11/16)Maria Simpson It seems there might be some confusion about the differences between discussion and dialogue, and between mediation and facilitation, so let’s try to clarify the different goals of each process, because they each require different skills and tactics.
John Lande

A No-Brainer?

(3/04/16)John Lande One might assume that using a “planned early dispute resolution” (PEDR) system should be a “no-brainer” for businesses that regularly litigate because litigation-as-usual undermines so very many business interests.
Noa Zanolli

When Conflict In The Workplace Escalates To Emotional Abuse

(2/29/16)Noa Zanolli Millions of men and women of all ages, ethnic, and racial backgrounds all across the U.S. hate going to work, gradually fall into despair and often become gravely ill. Some flee from jobs they used to love, others endure the situation unable to figure a way out.
Stanford School of Business

Stanford How to Negotiate - Video

(2/29/16)Stanford School of Business This is an instructional video produced by the Stanford School of Business. It covers the process of negotiation by Joel Peterson.
Guest Author

Group Facilitation Workshop Facilitation & Facilitation Training

(2/29/16) Meeting Facilitation & Group Facilitation is an effective video with good facilitation skills & facilitation training. Michael Tipper shares tips for facilitating meetings & workshops.
Guest Author

Conflict Management in the Workplace

(2/29/16) Unresolved conflict in the workplace draws significant amount of time and energy away from the task at hand. It can negatively impact employees, customers and friends and family members. This webinar will help you identify and manage conflict as an opportunity to improve and innovate and not stagnate personally and professionally.
Guest Author

Conflict Resolution In The Workplace - Video

(2/29/16) Does your team embrace conflict as a way to "iron out" differences and come to a great solution or do they stick their heads in the sand and hope everything will just go away? Video by the Omnia Group.
Maria Simpson

Reframing "Confronting"

(2/26/16)Maria Simpson Last week I wrote about how words can become redefined, or new words developed to address new situations or the need for new terms. The example I used was “otherize,” the act of defining someone as not a member of our own group and therefore, open to suspicion and perhaps to unjust treatment.
Lorraine Segal

Bad Art and the Benefits of Owning Our Mistakes at Work

(2/19/16)Lorraine Segal One of the big issues that creates conflict at work and interferes with harmonious relationships, is many people’s inability to acknowledge their own mistakes.
Katherine Graham

Why Managers Sometimes Need to be More Intrusive

(2/19/16)Katherine Graham Most people accept that life can be busy and difficult, and much of the time people cope with stress at work or with stress in their private lives. But there are very few who can cope with both at the same time – and the signs will be there if you look for them.
Larry Susskind

Successful Entrepreneurs Must Learn to Negotiate

(1/22/16)Larry Susskind If you can’t negotiate, you can’t be a successful entrepreneur.
Lorraine Segal

Let Go of “Shoulds” and Expectations at Work (or Anywhere)

(1/22/16)Lorraine Segal Shoulds and expectations are a big source of conflict.
Katherine Graham

Avoid 3 Common Grievance and Disciplinary Investigation Problems

(1/22/16)Katherine Graham Before you start implementing a grievance or disciplinary process, be aware of the three possible points of quality failure before you start.
Patricia Porter

Control Addict – My Life As A Recovering Micromanager

(1/15/16)Patricia Porter “Ab, stop micromanaging…” My husband Bernard cried out. I was badgering him with questions about when he would complete a project on our house.
Maria Simpson

Serendipity

(1/15/16)Maria Simpson It was pure serendipity that a small group of people came together and became one of the most effective teams I’ve had the privilege of working with – the members of my board of directors on the Foundation I chair.
Lorraine Segal

Is Revertigo Fueling Conflict at Your Workplace?

(1/04/16)Lorraine Segal Do you ever find yourself acting (out) like your five or fifteen year old self? If so you may be affected by revertigo!
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