Specialized Training for the Workplace
Conflict Management Institute will design a training to meet the needs of your company or organization. We specialize in customized trainings and systems design to create efficient and effective management skills. The following are the types of training we deliver which are customized for your site:
Mediation Training for Managers
A 3-5 day training which will teach managers the art of Transformative Mediation. This style of mediation is most appropriate for workplace disputes which primarily involve relationship and communication issues. For a complete description please click on Level I Mediation Training. Appropriate for Human Resource managers, team leaders and other managers and supervisors who manage conflict on a daily basis. Topics include:
- Conflict in the Workplace
- Neutrality for Managers
- Positions and Interests
- Transformative techniques
- Confidentiality
- Role of Coalitions
- Bridging Cultural and Gender Differences
Conflict Management/Mediation Skills for Managers
This training is appropriate for any level supervisor or manager that needs be able to resolve conflict skillfully in the workplace. It emphasizes a very quick method of handling conflict rather than a full mediation intervention. The training can be designed as a one, two, or three-day training. Topics include:
- Conflict Styles
- Collaborative Negotiation Skills
- Communication Skills for Collaboration
- "The Five Minute Mediation" (5-step Conflict Management Intervention)
- Group Facilitation
- Bridging Gender and Cultural Differences
Communication Skills for a Harmonious Workplace
A one-day training for any level staff designed to give the basics in Communication Skills for effective collaboration and team building in the workplace. Topics include:
- Effective Listening Skills
- Ten Blocks to Effective Listening
- How to Express Anger Constructively
- Seven Steps for Effective Problem Solving
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