Working It Out Rita Callahan

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New York, NY 10024
Phone: 646-438-9899
Services > Mediation > Mediation Scenarios


Mediation Scenarios

Collaboration and Conflict Management Consulting
Mediation ∆Training ∆ Facilitation ∆ Conflict Coaching ∆ Speaking

Many court cases are referred for mediation, or parties can request mediation.

Selected sample scenarios to illustrate the benefits of mediation: These sample scenarios represent a composite from real situations and do not reflect any actual case.

 

Workplace: A valued employee was not getting along with her boss and their verbal altercations had begun affecting others in the office. There was tension in the office all the time. Management was considering firing the employee and, because she was excellent at her job, they gave the employee and her boss the opportunity to mediate. Like many workplace conflicts, the two people had different styles and little understanding of how they could complement each other. Within the safe space of the mediation, they talked and listened to each other. At the end of their mediation, they planned some strategies for working better together, appreciating their respective contributions, addressing future conflicts and eliminating workplace tension. The employee continued in her employment, which was what she, her boss and the company preferred.

 

Blended Families: A couple, with children, had divorced and each spouse had remarried. The 4 adults wanted to mediate about how they were communicating about their children. They recognized their children were being adversely affected by their unresolved issues and hostile communication. Within several hours during a mediation, they said some difficult things that they felt needed to be said to each other and began to rebuild trust. Each adult was committed to what was best for the children and, at the conclusion of a successful mediation and more productive communication, they all went to lunch together with the children, for the first time ever.

 

Workplace: After being in an acting manager role for months, a valued, 17-year employee retained her staff position and a new manager was brought into the organization. Like many new employees, the manager made many changes. Over several months, the relationship between the employee and the manager deteriorated. They didn’t understand each other and were beginning to lose respect for each other, a situation that was disastrous for their customers, and the company. Both were committed to their jobs and agreed to mediate to resolve the issues between them. The employee needed appreciation for how effective she had been and the new manager needed trust and respect for his ideas. When their needs were stated, they were able to respond positively and, at the end of the mediation, they together planned how to build on their respective areas of expertise and serve their customers together.





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