Collaboration and Conflict Management Consulting
Mediation ∆Training ∆ Facilitation ∆ Conflict Coaching ∆ Speaking

Program and System Design

Consults with groups and organizations to identify and assess existing or anticipated conflict, its scope, its effects, and to plan and design an appropriate program, system or process for the conflict and the group or organization.

Provides services for Transportation Security Agency’s Model Workplace Program and Integrated Conflict Management System.

Through applying business school principles of strategic planning, decision-making, system design and implementation, Rita Callahan, Master’s in Decision Science, has consulted and managed projects in organizational areas of ADR (Alternative Dispute Resolution), human resources, operations, sales, marketing, billing, risk management, transportation, information management and other functional areas. Clients have represented the following industries in the public, private and non-profit arenas: court systems, education, financial, government (federal, state and local), health care, law, military, pharmaceutical, technology, telecommunications, and professional services.

Designed, planned, delivered, implemented and evaluated systems for clients that include American Express, BellSouth, Coca-Cola, Citicorp, MCI, John Harland Company, Emory Clinic, RayChem, Atlanta Economic Development Corp. and others. Full responsibility for total project development and management, from promotion and marketing to prospective client meetings, through analysis, project pricing, design, proposal, sale, project scope definition, resource allocation and management, financial management, client relationship management, project evaluation and client satisfaction.

Please contact Rita Callahan for more information about Design of

• Conflict Coaching Programs
• ADR Programs
• Conflict Management Programs
• Integrated Conflict Management Systems
• Conflict Management Processes
• Mediation Programs