Working It Out

Collaboration and Conflict Management Consulting

Consulting

Consults with groups and organizations to identify and assess existing or anticipated conflict, its scope, its effects, and to plan and design an appropriate system or process for the conflict and the group or organization.

Through applying business school principles of strategic planning, decision-making, system design and implementation, Rita Callahan, Master’s in Decision Science, has consulted and managed projects in organizational areas of ADR (Alternative Dispute Resolution), human resources, operations, sales, marketing, billing, risk management, transportation, information management and other functional areas. Clients have represented the following industries in the public, private and non-profit arenas: court systems, education, financial, government (federal, state and local), health care, law, military, pharmaceutical, technology, telecommunications, and professional services.

Designed, planned, delivered, implemented and evaluated systems for clients that include American Express, BellSouth, Coca-Cola, Citicorp, MCI, John Harland Company, Emory Clinic, RayChem, Atlanta Economic Development Corp. and others. Full responsibility for total project development and management, from promotion and marketing to prospective client meetings, through analysis, project pricing, design, proposal, sale, project scope definition, resource allocation and management, financial management, client relationship management, project evaluation and client satisfaction.