Jennifer Lynch
Articles:In previous articles I have provided an introduction to the Integrated Conflict Management System and have described its two components. This past year has seen two major developments in the field of ICMS. This article describes them. First Component of an Integrated Conflict Management System: Dispute Resolution Models In a previous editorial I provided a checklist to enable you to assess the gaps between your organization’s conflict management practices and respected best practices. In this article, I provide an example of an updated dispute resolution model. Are Your Organization's Conflict Management Practices an Integrated Conflict Management System? In this article we will provide a checklist that will help you assess the gaps between your organization's conflict management practices and an Integrated Conflict Management System. 1 Comment Does Your Organization Need a System? Most managers will tell you that they spend over half their time dealing with workplace conflict, and most businesses and other organizations can list numerous examples of conflict with clients, industry and other stakeholders. Yet still today, the majority of organizations deal with these conflicts one at a time. They do not have an overall strategic plan for managing conflict. New Conflict Management Systems Section In the burgeoning field of dispute resolution, the idea of taking a systems approach to conflict management is taking hold. Systems thinking and practice is often not well understood. In this section we'll be bringing you "What's New", introducing experts in the field as guest writers, and creating a central repository for information related to this speciality.  |
Jennifer Lynch, is Chief Commissioner of the Canadian Human Rights Commission
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