Robin M. Kennedy
Articles and Video:Medium Massaging The Message The course of ecommerce is not always smooth. Disputes are inevitable. These disputes will have to be resolved if ecommerce is to develop to its full potential. Alternative Dispute Resolution (ADR) is a range of processes for resolving online disputes. Businesses and consumers who engage in ecommerce are often more willing to mediate than to arbitrate their disputes in an online forum because mediation is a voluntary process in which a third-party facilitator assists the parties to the dispute to arrive at a mutually agreed upon resolution.  |
Robin M. Kennedy, Associate Professor of Law, College of Law, University of Toledo College of Law. The authors would like to thank Ms. Kristina L. Niedringhaus for her invaluable assistance in researching this article and Ann Bartow, Robert Hopperton, Eugene Quinn, Daniel Steinbock, William Richman, and the commentators of the Central States Law School Association for their insightful comments. The authors would also like to thank Ms. Diane Bohn for her many contributions to this article and Todd Burger for his research assistance.
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