Articles and Video:
This is the complete interview by Robert Benjamin with well-known Seattle Mediator Terry Wakeen, filmed as part of Mediate.com's "The Mediators: Views from the Eye of the Storm" Series.
Wakeen, Terry: Passion and Commitment to Mediation - Video
Terry Wakeen describes her satisfaction from helping people to negotiate and resolve their conflicts.
Wakeen, Terry: Personal Rewards from Mediating - Video
Terry Wakeen talks about how she feels like a better person as a mediator than she did as a litigator.
Terry Wakeen: Positive Developments in Mediation - Video
Teresa Wakeen describes the changes of mediation over time. Training is better, lawyers are being trained in mediation, there's more dialogue, brainstorming, and collaboration between mediators, and it is more successful than it was in the past.
Wakeen, Terry: Mediation as Helping Profession; Satisfying - Video
Terry Wakeen describes why people are drawn to mediation, how it is a "helping profession", and how she feels more part of the solution than part of the problem.
Wakeen, Terry: East Ten Years Behind West in Mediation - Video
Teresa Wakeen talks about why she believes that mediation on the East Coast is ten years behind mediation on the West Coast. East Coast more aggressive with litigation, sees mediation as a compromise and therefore as a weakness, West Coast more open to alternatives.
Teresa Wakeen: Successful Mediation Practice - Video
Terry Wakeen describes what makes a mediator successful or a mediaton practice a success: having a genuine interest in people, being a good communicator, and marketing techniques.
Wakeen, Terry: Presence during Mediation - Video
Terry Wakeen describes her style of encouraging both parties to be present during the mediation in order to fully resolve peoples' frustrations and cases.
Terry Wakeen: Being Neutral is a Myth - Video
Terry Wakeen explains that she believes being neutral is a myth. She still upholds her ethical duty, however, to not force her opinions and judgments on the parties.
Wakeen, Terry: Cultural Differences in Conflict Resolution - Video
Theresa Wakeen describes a case she had that involved a Korean mother and a bus-driver who had hit and killed the mother's daughter with the bus. Talks about cultural differences in mediation and conflict resolution, the presence of both parties, and the importance of communication between the parties.
Wakeen, Terry: Challenges and Concerns in the Mediation Field - Video
Terry Wakeen talks about challenges and her concerns about the field of mediation, including how some mediators are concerned with not receiving enough business because too many mediators are being trained and her dissatisfaction with the credentialling process.
Wakeen, Terry: Mediators' Obligation to Public Good - Video
Terry Wakeen feels that mediatiors have an obligation to the community and should support the public good with quality services and always striving to improve.
Wakeen, Terry: Personal Challenges - Video
Terry Wakeen voices the personal challenges she struggles with in her practice. One is the challenge of balancing life and staying centered and the other is staying fresh and remembering to relinquish control and let the parties take over the process of conflict resolution.