Ernest Thiessen is President of iCan Systems Inc. of which Smartsettle is a division. He is
responsible for the direction and management of the company as well as its government,
industry and community affairs. Thiessen has led iCan’s research and development efforts
to implement the ICANS patent, creating the world’s first secure multiparty negotiation
support system on the Internet. Dr. Thiessen has been a guest speaker at most of the Annual
International Forums on Online Dispute Resolution since they began in 2002. Prior to
founding iCan Systems Inc. in 1993, Thiessen worked for seventeen years as a consulting
engineer and researcher in Canada and in Nepal. Thiessen received his PhD degree from
Cornell University in 1993, majoring in Water Resource Systems Planning and Analysis
in the School of Civil and Environmental Engineering. While at Cornell University, Thiessen
developed an efficient methodology to solve very complex negotiation problems. This
methodology has been patented and is now embodied in both Smartsettle One (for the
simplest possible cases) and Smartsettle Infinity (for the most difficult multiparty cases).
ODR and eNegotiation
Online dispute resolution (ODR) and eNegotiation are two overlapping components within
the world of electronic group decision support systems. eNegotiation encompasses all
online transactions in which two or more parties seek an agreement through negotiation.
These negotiations can range from e-Commerce to international peace treaties.