Pablo Cortés (Licenciado, LL.M, Ph.D.) is a lecturer in law at University of Leicester, UK, and a qualified attorney (non-practising) in Spain. His research interests lie in the intersection of ADR, ODR, consumer protection, and civil procedure. He has recently published a monograph entitled Online Dispute Resolution for Consumers in the European Union (Routledge, 2010). He is a fellow of the Center for Technology and Dispute Resolution (UMASS) and has carried out expert appointments by UNCITRAL and the European Commission
Online Dispute Resolution for Consumers
ODR in the consumer context refers to the use of ICT tools and methods (usually alternative to the court system) employed by businesses and consumers (B2C) to settle conflicts that arise out of economic transactions between the parties, particularly in e-commerce.