Heather Allen has been mediating commercial disputes since 1995 and is a member of the CEDR Chambers Practice Group. She combines her experience from a career in the commercial world with her expertise as a qualified barrister to resolve disputes effectively in a wide range of sectors. She has mediated contractual claims in many types of industry and also handles sensitive cases, between professionals and their regulatory bodies, employers and employees, and internal disputes between Board members. One of Heather’s particular strengths is in working with power imbalance, perceived or real, and with overt inter-personal conflict.
Heather has helped to resolve potentially disastrous disputes between trustees and shareholders, as well as professional indemnity claims and acrimonious inheritance disputes. She is also highly skilled in dealing with multi-cultural issues having worked with many organisations in the UK on equality policy implementation and also as an international mediation consultant working in dozens of countries around the world including China, Egypt, India, Nigeria, Pakistan and South Africa.
As well as having a busy mediation practice, Heather is head of the CEDR Training Faculty and enjoys training others in the skills of mediation, nationally and internationally.
Becoming an Excellent Mediator – When Facing Opposite Choices, It’s all a Question of Balance(11/06/12)
The excellent mediator must answer the challenges posed throughout by the participants’ behaviours and the content of the mediation, and it is the extent to which balance is achieved at every moment through the exercise of good judgement that determines effectiveness. The mediator’s focus and approach must change frequently throughout the mediation – sometimes planned and sometimes intuitive.