Arbitration Space Structure

1.  Convince Ok to Arbitrate

(intro, sales, promo, education, creating comfort)

2.  Define/Describe Process

(rules of procedure, rules of evidence, custom rules, fees, confidentiality, review)

3.  Who is the Arbitrator?

(choosing, background disclosure, conflicts of interest)

4.  The Arbitration

a.  Opening

(form submission of complaint, response form)

b.  Information and Documentation

(what, by whom, by when, where sent?)

c.  Time expectations - Scheduling

d.  Opening Statements

e.  Witnesses and Evidence

(synch?, asynch?, cross-exam?, arbitrator inquiry?)

f.  Summary/Closing

g.  Rebuttal?

5.  Negotiation/Mediation Loop?

6.  Post Hearing Submissions?

7.  Recommended Award?

8.  Arbitration Award

(skinny or findings of fact and conclusions of law)

9.  Challenge Award

(inquire, challenge, clarify, reconsider)

10.  Final Award

11.  Award filed for Judgment?

12.  Enforcement - Compliance

13.  Monitoring - Continuing Jurisdiction of Arbitrator

14.  Quality Control - Feedback

(individual, program, public?, private?)