Syllabus for Technology and Dispute Resolution
Text:
Online Dispute Resolution for Business
by Colin Rule
Jossey Bass 2002
Day One
Text:
Introduction & Part 1: What is ODR -- pages 1-86
Begin Review of http://www.odr.info
Integrating The Internet Into Your Mediation Practice
James Melamed, J.D
OnLine Dispute Resolution: Implications for the ADR Profession
Dan DeStephen and John Helie
Day Two
Text:
Part II: ODR and Business -- pages 87-134
Emerging Cultural Norms For Electronic Communication
John Helie and John Ford
Divorce Mediation and the Internet
James Melamed, J.D.
ODR 2004.doc
115 and Counting: The State of ODR 2004
Melissa Conley Tyler
Day Three
Text:
Part II (cont.): ODR and Business -- pages 135-226
ODR And The Global Management Of Customers' Complaints: How Can ODR Techniques Be Responsive To Different Social And Cultural Environments?
Nora Femenia, Ph.D
Communication Assessment: Promising Practice For Meeting Management
John R. Helie
ODR Accreditation.doc
Accreditation of Online Dispute Resolution Practitioners
Melissa Conley Tyler and Jackie Bornstein
Day Four
Text:
Part III: Designing Effective ODR -- pages 227-302
Integrating The Internet Into Conflict Management Systems
John Ford
Day Five
Complete Review of http://www.odr.info
Paper
Each student must complete a paper (12-15 pages typed) on an important Online Dispute Resolution topic. It should be on a topic of special interst or concern to the writer. More information will be provided regarding paper topics.
Grading
The On-Line Dispute Resolution course is a graded course. The grade will be based on 30% class participation and 70% class paper. A part of the class participation grade may be obtained from the student's online dispute resolution work in class.
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