Technology & Dispute Resolution
Jim Melamed

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Syllabus for Technology and Dispute Resolution

Text:
Online Dispute Resolution for Business
by Colin Rule
Jossey Bass 2002

Day One
Text:
Introduction & Part 1: What is ODR -- pages 1-86

Begin Review of http://www.odr.info

Integrating The Internet Into Your Mediation Practice
James Melamed, J.D

OnLine Dispute Resolution: Implications for the ADR Profession
Dan DeStephen and John Helie

Day Two
Text:
Part II: ODR and Business -- pages 87-134

Emerging Cultural Norms For Electronic Communication
John Helie and John Ford

Divorce Mediation and the Internet
James Melamed, J.D.

ODR 2004.doc 
115 and Counting: The State of ODR 2004

Melissa Conley Tyler

Day Three
Text:
Part II (cont.): ODR and Business -- pages 135-226


ODR And The Global Management Of Customers' Complaints: How Can ODR Techniques Be Responsive To Different Social And Cultural Environments?
Nora Femenia, Ph.D

Communication Assessment: Promising Practice For Meeting Management
John R. Helie

ODR Accreditation.doc
Accreditation of Online Dispute Resolution Practitioners
Melissa Conley Tyler and Jackie Bornstein


Day Four
Text:
Part III: Designing Effective ODR -- pages 227-302

Integrating The Internet Into Conflict Management Systems
John Ford

Day Five  

Complete Review of http://www.odr.info

Paper
Each student must complete a paper (12-15 pages typed) on an important Online Dispute Resolution topic. It should be on a topic of special interst or concern to the writer. More information will be provided regarding paper topics.

Grading
The On-Line Dispute Resolution course is a graded course. The grade will be based on 30% class participation and 70% class paper. A part of the class participation grade may be obtained from the student's online dispute resolution work in class.





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