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Archived Content: Online DR | Technology
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"Howdy, I'm a graduate student (Human Resources Development) at Midwestern State University in Wichita Falls, TX...currently enrolled in two classes Employee Assistance Issues and Conflict Resolution and Mediation. Your site is a valuable resource for exploring the issue of conflict in the workplace, how to resolve conflict, and how to establish costs both personal and $$ for workers, supervisors, and employers among other topics. A classmate shared your address with me and since, I have shared it with other classmates. Anyway...just wanted to let you know how helpful your site is to us as we research information on conflict and to say thanks for providing the info you do. Best wishes,"
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ODR Articles



Phyllis Pollack
Should Your Next Mediator Be An Avatar? (9/19/14)
Phyllis Pollack
Once again, The Economist has reported on an interesting study concerning artificial intelligence and psychology. In its August 16, 2014 edition, the authors of "The Computer will see you now" discuss a study in which the participants chatted with an avatar.

Ben Ziegler
Adding Verbal and Non-Verbal Communications Capacity in Virtual Contexts (8/11/14)
Ben Ziegler
Working virtually can put the squeeze on our full range of verbal and nonverbal communication skills. This is a given with it comes to nonverbal. When we’re in the same physical space together, the success of our communication effort is mightily influenced by our nonverbal, visual, actions. Where is body language, and tone of voice, in a tweet or Facebook post? Fortunately, there are virtual ways to add back some of our lost communications capacity, both verbal and nonverbal.

Maria Eugenia Sole
Mediación Comunitaria, Redes Sociales, y Javier Mascherano - en Espanol (8/01/14)
Maria Eugenia Sole
Mediación comunitaria, redes sociales y Javier Mascherano en nuestra mesa De la “hombría” a la “caballerosidad”. En las últimas horas las redes sociales se vieron inundadas de referencias a Javier Mascherano, capitán “sin cinta” de la selección de futbol argentina, exaltando su hombría de bien, su temple, perseverancia y espíritu de equipo.

Peter T. Coleman
Resolving Conflict and Building Peace in Social Networks: An Impossible Task? (6/30/14)
Peter T. Coleman
Given the often overwhelming complexity of many social networks involved in well-intentioned initiatives – reducing urban violence, peacemaking in communities, peacebuilding in nations – one wonders how and if anything ever gets accomplished.

Alberto Elisavetsky
El Ministerio Público de la Defensa incorpora el uso de Nuevas Tecnologías (6/30/14)
Alberto Elisavetsky
Con el objeto de superar las dificultades que impiden u obstaculizan a aquellas personas de escasos recursos económicos obtener asistencia ante conflictos jurídicos, la Defensoría General de la Provincia decidió avanzar hacia el uso de las Nuevas Tecnologías Interactivas a través de herramientas como la webconferencia, en un trabajo conjunto con ODR Latinoamérica.

Joe Markowitz
Multi-tasking (6/30/14)
Joe Markowitz
Some interesting back-and-forth occurred during the last panel of the day yesterday at the 2014 ODR conference, when David Bilinsky, a legal practice consultant, described the high tech tools he uses in teaching law students. To oversimplify his presentation, these tools allow students to conduct side discussions during lectures in a chat feature that can be employed either during an online or even an in-person class. The theory is that these side chats can expand on the lecture, and reinforce learning by facilitating more interactive participation.

Alberto Elisavetsky
¿Tramitaremos siniestros por Twitter? (5/16/14)
Alberto Elisavetsky
En posts anteriores, repasamos la pésima imagen de los call center, la cual trasluce el rechazo a los teléfonos 902 (peor práctica empresarial de 2014) y que está irremediablemente unida a la tramitación de siniestros.

Renee Kolar
Online Dispute Resolution: An Amorphous Concept, Yet An Effective Tool (4/25/14)
Renee Kolar
While ODR has its roots in North America,[1] the process is taking off internationally. Scholars have written articles on the expansion of ODR in Europe, Australia, Asia, Latin America, and Africa.[2] A big draw for ODR is its ability to solve disputes despite vast geographical distances, making it a prime candidate for the resolution of international disputes. Much of the focus devoted to ODR by providers has been on international case management (e.g. AAA, CPR).

Richard Levie
E-Discovery Neutrals – Four Questions (4/25/14)
Richard Levie
As electronic discovery issues permeate all kinds and sizes of litigation and arbitration, there are a minimum of four questions counsel should, and judicial officers might, consider in determining whether use of an e-discovery neutral is necessary and appropriate.

Noam Ebner
Video-based mediation – it’s starting to happen. What do we need to know? (4/16/14)
Noam Ebner
I recently had the pleasure of writing a paper with my student-turned-teacher, Jeff Thompson (an alumnus of our Negotiation and Dispute Resolution program at Creighton and the Wizard Behind the Curtain at ADRHub). Jeff works on non-verbal communication in mediation, and is also in involved in ODR. Putting those together with my own interest in the role of trust in ODR, we mapped out some issues at the juxtaposition of trust, non-verbal communication and online, video-based, mediation. You can read this article, soon to appear in the International Journal of Online Dispute Resolution, here.   1 Comment

Franco Conforti
Distinction Between ODR and Mediation through Electronic Media (4/14/14)
Franco Conforti
This article discusses trends in online dispute resolution. Specifically, what are the differences between intentionally choosing to resolve disputes online versus grudgingly certain online practices into an existing mediation practice?

Jennifer Shack
Yes, It Can Be Done: Ten Mediation Program Models, One Online System (3/30/14)
Jennifer Shack
When Resolution Systems Institute received a grant from the Illinois Attorney General to develop foreclosure mediation programs across the state, it was our opportunity to practice what we preach. From RSI’s inception, we’ve been telling courts that they need to monitor and evaluate their mediation programs to ensure that they’re providing quality services to those who come to them to resolve disputes. We’ve also been urging them to incorporate the development of a monitoring and evaluation system into their program design process.

Beth Graham
Highly Accurate Predictive Analytics Used to Help Settle Longshot Mediation (2/13/14)
Beth Graham
According to reports, Mary Brennan Stich, Vice-President and Associate General Counsel of Rackspace Hosting, recently used Picture It Settled® by Don Philbin n a case that she considered to be a longshot for settlement.   1 Comment

Mediate.com ZZZZZ
Mediate is Top Ranked Mediation Website (2/04/14)
Mediate.com
Mediate.com is ranked the top mediation and dispute resolution website by Alexa in its February 1, 2014 global website rankings. In business since 1996, Mediate.com has over 15,000 searchable mediation articles, blog posts, news items and videos. Mediate.com also hosts the most used mediator directory and offers mobile friendly website development, professional promotional services and cloud-based case management systems.

Beth Graham
Apple & Samsung Agree to Mediation (1/24/14)
Beth Graham
Electronics giants Apple, Inc. and Samsung Electronics Co. have reportedly agreed to engage in mediation over the companies’ latest technology dispute. In Apple Inc. v. Samsung Electronics Co. Ltd., No. 11-1846 (N. D. California), the two smartphone manufacturers are once again at odds over patented technology related to Samsung’s Android operating system.

Andres Vazquez
ADR, ODR, e-Mediación y Negociación Automática (1/05/14)
Andres Vazquez
Los mecanismos en línea que se vienen implementando en todo el mundo para la resolución alternativa de conflictos, abarcan procedimientos con características propias, y diferentes perfiles conceptuales, en donde las fronteras –en ocasiones extremadamente sutiles- existen y determinan su naturaleza jurídica.

Maria Eugenia Sole
Family Violence and ODR (12/23/13)
Maria Eugenia Sole
While conflict is inevitable and inherent to the family, violence is an inadequate manifestation of tensions and conflicts that goes beyond the capacity of response of individuals, due to serious situations of psycho-emotional, sociocultural or economic limitations. In this sense, violence is the extreme manifestation of the constraints to which families are subjected.

Giuseppe Leone
Online Mediation Helps Mediators Practice and Improve Their Skills (12/13/13)
Giuseppe Leone
For a variety of reasons, mediators-in-training are finding it is helpful to supplement their existing training with online role-plays. Online Mediation Training participants, or those transitioning to mediation while working or studying full-time, will appreciate the ease and convenience of conducting their mediation role-plays, debriefs, and feedback online.

Alberto Elisavetsky
Cyberweek Espanol - Video (11/13/13)
Alberto Elisavetsky
This is Alberto Elisavetsky's video of his webinar in Spanish. Dr. Elisavetsky conducted the closing webinar for Spanish Cyberweek 2013.

Alberto Elisavetsky
La Resolución de Conflictos: ADR & ODR--en Espanol (11/01/13)
Alberto Elisavetsky
El trabajo de los operadores de conflictos se ha visto sustancialmente modificado en los últimos años, más precisamente a finales del siglo XX, como consecuencia de la irrupción en la práctica profesional de las Nuevas Tecnologías de Información & Comunicación (NTIC).   1 Comment

James Melamed
Top Mediator Website, Mediate.com, Celebrates Past, Present & Future of Mediation (10/18/13)
James Melamed
This week's issue of The Mediate.com Weekly is Mediate.com's 500th compilation of mediation articles, featured blog posts, news, job listings, a field-wide calendar and more. Be sure to see our 500th Issue Testimonials. For 18 years, Mediate.com has been the trusted consolidator of comprehensive mediation information and resources.

Alexander Stuehr
8 Top Mobile Apps for Mediators (10/18/13)
Alexander Stuehr
This article highlights some popular mobile apps that ADR practitioners may find useful. It also draws attention to the trends in mobile computing that many of their potential clients will already be using or familiar with.

Beth Graham
Online Dispute Resolution (ODR): What is it, and is it the Way Forward? (9/27/13)
Beth Graham
This article provides a concise explanation of the notion of “dispute resolution” in cyberspace. It reviews some of the recent studies on the use of Online Dispute Resolution (ODR), especially the use of e-negotiation, e-mediation and e-arbitration, considers the issues concerning the intricacies of settling and resolving disputes in cyberspace and concludes that the idea of banishing offline dispute settlement and dispute resolution methods — in the near future — is extremely unlikely ever to come true.

Colin Rule
Colin Rule on Online Dispute Resolution - Video (8/22/13)
Colin Rule
This is Colin Rule's excellent six minute presentation on Online Dispute Resolution from the Reinvent Law Channel. Colin is former director of online dispute resolution at eBay - Pay Pal.

Caroline Knorr
Parents' Guide to Protecting Kids' Privacy Online (8/02/13)
Caroline Knorr
With a variety of divorcing couples turning to more technology options to connect children and parents, it is important to also safeguard children online. This article discusses safeguards for children--and their parents--online.

Ian MacDuff
Access to Justice v 3.0 (8/02/13)
Ian MacDuff
We shall not cease from exploration And the end of all our exploring Will be to arrive where we started And know the place for the first time. T.S. Eliot — “Little Gidding” (the last of the “Four Quartets”)

Ana Gonçalves
A Brain-Based Analysis of Online Mediation (6/20/13)
Ana Gonçalves
For some dispute resolution professionals, “online” is a dirty word that should not be associated with mediation. The main reason offered is that online is not a “normal” or “true” social interaction and that technology is not reliable enough for such a difficult process as conflict resolution. For other professionals, online mediation is a no-brainer: it’s a great substitute to face-to-face mediation for parties who might never have the time and/or money to travel to meet each other in a neutral place.

James Melamed
The NSA, Mediation and Digital Accountability (6/11/13)
James Melamed
Our society’s and the world’s reaction to the NSA’s massive data collection efforts and the ongoing evolution of the privacy vs. security debate have rather profound implications for the future of mediation. I call this concept of how we adjust our digital communications given our perception of the possible unintended exposure of those communications, “digital accountability.” The good news is that digital accountability may not all be bad.

James Melamed
Interview with Jim Melamed (video) (6/06/13)
James Melamed
This interview by Dave Hilton, host of the Conflict Specialists Show, with Jim Melamed, CEO of Mediate.com, describes the development of Mediate.com, mediation marketing, Caseload Manger and the future of online dispute resolution.

Daniel Rainey
Interview of Daniel Rainey (video) (6/04/13)
Daniel Rainey
This interview by Dave Hilton, host of the Conflict Specialists Show, with Dan Rainey, Chief of Staff of the National Mediation Board, addresses issues of labor-management mediation in the transportation sector and issues of online dispute resolution.

James Melamed
SYNC, UN-SYNC, RE-SYNC – An Emerging Paradigm for Online Mediation (6/03/13)
James Melamed
The incorporation of the Internet into mediation as an augmentation to “face-to-face” discussions or when the mediation fully takes place online calls for new understandings about how to best structure and understand both online mediation and all mediation. In fact, to some extent, all mediation is now “online mediation.” I here propose a new essential paradigm that I call “Sync, Un-Sync, Re-Sync,” and sketch out why I believe this reconceptualization of online mediation is valuable.   4 Comments

Clare Fowler
New ODR Initiatives at OnlineMediators.com, OnlineArbitrators.com & OnlineDisputeResolution.com (5/28/13)
Clare Fowler
Resourceful Internet Solutions, Inc. (RIS), the world's leading online technology provider for the ADR industry, with flagship websites at Mediate.com & Arbitrate.com, now offers three ODR websites, plus Caseload Manager technology, all dedicated to helping ADR programs and practitioners extend their dispute resolution work online.

Jason Dykstra
Interview with Jason Dykstra on Social Media (5/27/13)
Jason Dykstra
This interview of Jason Dykstra by Dave Hilton of the Conflict Specialists Show addresses such issues as social media and conflict; relational conflict; hot buttons and listening; conflict audits; and social media strategies.

Mediate.com ZZZZZ
Announcing Three New Online Dispute Resolution (ODR) Websites (5/22/13)
Mediate.com
Resourceful Internet Solutions, Inc. (RIS) and our flagship sites Mediate.com and Arbitrate.com are proud to announce the launch of three new online dispute resolution websites at: The world of online dispute resolution is growing rapidly and at an accelerating pace based both upon purely online initiatives and because all mediators and arbitrators are now "online mediators and arbitrators." We all now use the internet extensively in nearly every case. We hope and trust that you will gain great value from our new ODR websites.


ODR Theory and Practice: Table of Contents, Forward, Introduction & First Chapter: ODR Past, Present & Future (5/21/13)
Ethan Katsh, Daniel Rainey, Mohamed S. Abdel Wahab, Richard Susskind
As a service to the ADR and ODR fields, Mediate.com is honored to make the book "Online Dispute Resolution: Theory and Practice" by Mohamed S. Abdel Wahab, Ethan Katsh and Daniel Rainey ( Eds.) available. We here begin with the Forward, Introduction and First Chapter of "Online Dispute Resolution: Theory and Practice."

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