Online Dispute Resolution Section

ODR Articles

Beth Graham

Building Trust in E-commerce Through Online Dispute Resolution

(11/13/15)Beth Graham In her book chapter, Professor Amy Schmitz analyzes online dispute resolution in the context of both international and domestic business-to-consumer transactions.
Patricia Porter

Become a Virtual Judge or Have Your Case Settled on the Net

(10/12/15)Patricia Porter Brav is a new way for people of any age to find a solution to bullying, violence, and conflict. Find out why this is so important and join our guest, Remi Alli to learn how to settle family, school, and workplace disputes online.
Frank Fowlie

ODR and Ombudsmanship

(10/03/15)Frank Fowlie This chapter focuses on the applicability of Online Dispute Resolution (ODR) for a specific dispute resolution mechanism, the Ombudsman. The chapter is based on the experiences and observations of Dr. Frank Fowlie, who served as the Inaugural Ombudsman for the Internet Corporation for Assigned Names and Numbers (ICANN).
Charles Hill

More Online Mediation Needed Before We Can Measure Effectiveness

(5/15/15)Charles Hill The author suggests that a larger number of cases must be mediated online before determining the effectiveness of any online methodology. The author draws similarities between the advantages and disadvantages often cited for online education and online mediation and contends that what we’ve learned in education can readily carry over to mediation.
Jim Melamed

Computer Uses in the Law Office - Yesterday, Today, and Tomorrow

(4/29/15)Jim Melamed With the technologic advances over recent decades and their remarkable acceleration, it is clear that the legal profession needs to play a bit of catch-up by asking ourselves how can we best utilize all available communication capacities to elevate and expand the delivery of valuable legal information, advice, and services. Dream big! The future is not what it once seemed.
Sherri Donovan

Family Mediation In The Digital Age

(4/17/15)Sherri Donovan Twenty-first century technology will continue to impact family life and mediation. The family mediator’s awareness of the possible positive and inflammatory influences of the internet, may be instrumental in effectively identifying and resolving the modern family’s disputes. Social media, cyber abuse, the child’s computer voice, the use of a forensic computer expert and the futuristic divorce are factors to be considered in the practice of family mediation.
Sandra Untrojb

The Future of Mediation: Teens and Technology

(3/01/15)Sandra Untrojb Preparation for the future of mediation needs to focus on who will be using mediation and how. The audience in 20 years will have different expectations than the audience of today.
Ian MacDuff

Changing the Architecture of Justice: ODR, Dispute Resolution, and Design

(2/27/15)Ian MacDuff In his 1956 text, The Queen’s Courts, Sir Peter Archer suggested that the development of the Courts was more organic than by design, and – though he doesn’t say as much – more pragmatic than principled. He calls on Topsy’s response to Ophelia in Uncle Tom’s Cabin, to suggest that, like Topsy, they “just grow’d”.
Sandra Untrojb

El Futuro de la Mediación: Los Adolescentes y la Tecnología

(2/27/15)Sandra Untrojb En mi opinión el futuro de la mediación se basa en dos pilares fundamentales: los adolescentes y la utilización de las nuevas tecnologías.
Joe Markowitz


(1/30/15)Joe Markowitz If somebody were to ask me (actually somebody did ask me) about the future of conflict resolution, my answer would have to include technology. Technology is already enabling us to do things that would have been unimaginable only, say, 20 years ago.
Maria Eugenia Sole

Violencia Familiar y ODR - Video en Espanol

(1/07/15)Maria Eugenia Sole ¿Cómo podemos definir la violencia familiar? En primer lugar, podemos decir que la violencia familiar o violencia doméstica es cualquier forma de abuso entre los miembros de una misma familia, de un miembro a otro miembro. Este abuso generalmente causa un daño físico o psicológico a este miembro de la familia.
Alberto Elisavetsky

Tercer artículo colectivo producto del debate en el foro Cyberweek 2014 sobre Sistemas Normativos y ODR

(12/26/14)Alberto Elisavetsky En casos de ODR respecto de situaciones transfronterizas, sólo tenemos las normas de Derecho Internacional Privado. Es bueno destacar que el Grupo III de la CNUDMI (Comisión de las Naciones Unidas para el Derecho Mercantil Internacional -o UNCITRAL en Inglés), está reuniéndose desde hace bastante tiempo (celebraron su 30° período de sesiones entre el 20 y el 24 de octubre pasado en Viena), a fin de elaborar un proyecto de reglamento para la solución de controversias en línea en operaciones transfronterizas de comercio electrónico.
Maria Eugenia Sole

Utilizing Online Dispute Resolution (ODR) for Co-parenting Issues in Families with a History of Domestic Violence

(12/17/14)Maria Eugenia Sole This video discusses family mediation, domestic violence, and online dispute resolution. Maria Eugenia Sole discusses that different cultures have different definitions--with different understandings of what should be tolerated and what requires help. She also discusses different steps that can help.
Colin Rule

A Future of Social Technology In Support of Peace & Justice

(12/08/14)Colin Rule I envision a world where our social technology is designed in a way that builds human empathy, identifies and resolves conflict early and effectively, and introduces an era of greater peace, justice, and happiness. It will take a lot of work to get there, and there will be a lot of bumps in the road, but I can see it plain as day. That’s my hope for the future of mediation.
Alberto Elisavetsky

De qué manera puede incidir e insertarse el Crowdsourcing en la Resolución Electrónica de Disputas (CORD) en un futuro?

(11/21/14)Alberto Elisavetsky El siguiente es un artículo colectivo, producto de los aportes, comentarios y reflexiones que se realizaron en el foro de Cyberweek 2014.
Beth Graham

Federal Judge Orders Google Wallet Consumer Privacy Dispute to Mediation

(10/24/14)Beth Graham A federal judge in California has reportedly ordered a consumer privacy dispute that was filed against technology giant Google to mediation.
Phyllis Pollack

Should Your Next Mediator Be An Avatar?

(9/19/14)Phyllis Pollack Once again, The Economist has reported on an interesting study concerning artificial intelligence and psychology. In its August 16, 2014 edition, the authors of "The Computer will see you now" discuss a study in which the participants chatted with an avatar.
Ben Ziegler

Adding Verbal and Non-Verbal Communications Capacity in Virtual Contexts

(8/11/14)Ben Ziegler Working virtually can put the squeeze on our full range of verbal and nonverbal communication skills. This is a given with it comes to nonverbal. When we’re in the same physical space together, the success of our communication effort is mightily influenced by our nonverbal, visual, actions. Where is body language, and tone of voice, in a tweet or Facebook post? Fortunately, there are virtual ways to add back some of our lost communications capacity, both verbal and nonverbal.
Maria Eugenia Sole

Mediación Comunitaria, Redes Sociales, y Javier Mascherano - en Espanol

(8/01/14)Maria Eugenia Sole Mediación comunitaria, redes sociales y Javier Mascherano en nuestra mesa De la “hombría” a la “caballerosidad”. En las últimas horas las redes sociales se vieron inundadas de referencias a Javier Mascherano, capitán “sin cinta” de la selección de futbol argentina, exaltando su hombría de bien, su temple, perseverancia y espíritu de equipo.
Peter T. Coleman

Resolving Conflict and Building Peace in Social Networks: An Impossible Task?

(6/30/14)Peter T. Coleman Given the often overwhelming complexity of many social networks involved in well-intentioned initiatives – reducing urban violence, peacemaking in communities, peacebuilding in nations – one wonders how and if anything ever gets accomplished.
Alberto Elisavetsky

El Ministerio Público de la Defensa incorpora el uso de Nuevas Tecnologías

(6/30/14)Alberto Elisavetsky Con el objeto de superar las dificultades que impiden u obstaculizan a aquellas personas de escasos recursos económicos obtener asistencia ante conflictos jurídicos, la Defensoría General de la Provincia decidió avanzar hacia el uso de las Nuevas Tecnologías Interactivas a través de herramientas como la webconferencia, en un trabajo conjunto con ODR Latinoamérica.
Joe Markowitz


(6/30/14)Joe Markowitz Some interesting back-and-forth occurred during the last panel of the day yesterday at the 2014 ODR conference, when David Bilinsky, a legal practice consultant, described the high tech tools he uses in teaching law students. To oversimplify his presentation, these tools allow students to conduct side discussions during lectures in a chat feature that can be employed either during an online or even an in-person class. The theory is that these side chats can expand on the lecture, and reinforce learning by facilitating more interactive participation.

ODR Theory and Practice: Table of Contents, Forward, Introduction & First Chapter: ODR Past, Present & Future

(5/21/14)Ethan Katsh, Daniel Rainey, Mohamed S. Abdel Wahab, Richard Susskind As a service to the ADR and ODR fields, is honored to make the book "Online Dispute Resolution: Theory and Practice" by Mohamed S. Abdel Wahab, Ethan Katsh and Daniel Rainey ( Eds.) available. We here begin with the Forward, Introduction and First Chapter of "Online Dispute Resolution: Theory and Practice."
Alberto Elisavetsky

¿Tramitaremos siniestros por Twitter?

(5/16/14)Alberto Elisavetsky En posts anteriores, repasamos la pésima imagen de los call center, la cual trasluce el rechazo a los teléfonos 902 (peor práctica empresarial de 2014) y que está irremediablemente unida a la tramitación de siniestros.
Renee Kolar

Online Dispute Resolution: An Amorphous Concept, Yet An Effective Tool

(4/25/14)Renee Kolar While ODR has its roots in North America,[1] the process is taking off internationally. Scholars have written articles on the expansion of ODR in Europe, Australia, Asia, Latin America, and Africa.[2] A big draw for ODR is its ability to solve disputes despite vast geographical distances, making it a prime candidate for the resolution of international disputes. Much of the focus devoted to ODR by providers has been on international case management (e.g. AAA, CPR).
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