"I am a University of Baltimore student in a negotiation and conflict management graduate program. My professor told us in our mediation class to check out your website, and I must say I am very impressed."
Should Your Next Mediator Be An Avatar? (9/19/14) Phyllis Pollack Once again, The Economist has reported on an interesting study concerning artificial intelligence and psychology. In its August 16, 2014 edition, the authors of "The Computer will see you now" discuss a study in which the participants chatted with an avatar.
Adding Verbal and Non-Verbal Communications Capacity in Virtual Contexts (8/11/14) Ben Ziegler Working virtually can put the squeeze on our full range of verbal and nonverbal communication skills. This is a given with it comes to nonverbal. When we’re in the same physical space together, the success of our communication effort is mightily influenced by our nonverbal, visual, actions. Where is body language, and tone of voice, in a tweet or Facebook post? Fortunately, there are virtual ways to add back some of our lost communications capacity, both verbal and nonverbal.
El Ministerio Público de la Defensa incorpora el uso de Nuevas Tecnologías (6/30/14) Alberto Elisavetsky Con el objeto de superar las dificultades que impiden u obstaculizan a aquellas personas de escasos recursos económicos obtener asistencia ante conflictos jurídicos, la Defensoría General de la Provincia decidió avanzar hacia el uso de las Nuevas Tecnologías Interactivas a través de herramientas como la webconferencia, en un trabajo conjunto con ODR Latinoamérica.
Multi-tasking (6/30/14) Joe Markowitz Some interesting back-and-forth occurred during the last panel of the day yesterday at the 2014 ODR conference, when David Bilinsky, a legal practice consultant, described the high tech tools he uses in teaching law students. To oversimplify his presentation, these tools allow students to conduct side discussions during lectures in a chat feature that can be employed either during an online or even an in-person class. The theory is that these side chats can expand on the lecture, and reinforce learning by facilitating more interactive participation.
¿Tramitaremos siniestros por Twitter? (5/16/14) Alberto Elisavetsky En posts anteriores, repasamos la pésima imagen de los call center, la cual trasluce el rechazo a los teléfonos 902 (peor práctica empresarial de 2014) y que está irremediablemente unida a la tramitación de siniestros.
Online Dispute Resolution: An Amorphous Concept, Yet An Effective Tool (4/25/14) Renee Kolar While ODR has its roots in North America, the process is taking off internationally. Scholars have written articles on the expansion of ODR in Europe, Australia, Asia, Latin America, and Africa. A big draw for ODR is its ability to solve disputes despite vast geographical distances, making it a prime candidate for the resolution of international disputes. Much of the focus devoted to ODR by providers has been on international case management (e.g. AAA, CPR).
E-Discovery Neutrals – Four Questions (4/25/14) Richard Levie As electronic discovery issues permeate all kinds and sizes of litigation and arbitration, there are a minimum of four questions counsel should, and judicial officers might, consider in determining whether use of an e-discovery neutral is necessary and appropriate.
Video-based mediation – it’s starting to happen. What do we need to know? (4/16/14) Noam Ebner I recently had the pleasure of writing a paper with my student-turned-teacher, Jeff Thompson (an alumnus of our Negotiation and Dispute Resolution program at Creighton and the Wizard Behind the Curtain at ADRHub). Jeff works on non-verbal communication in mediation, and is also in involved in ODR. Putting those together with my own interest in the role of trust in ODR, we mapped out some issues at the juxtaposition of trust, non-verbal communication and online, video-based, mediation. You can read this article, soon to appear in the International Journal of Online Dispute Resolution, here. 1 Comment
Yes, It Can Be Done: Ten Mediation Program Models, One Online System (3/30/14) Jennifer Shack When Resolution Systems Institute received a grant from the Illinois Attorney General to develop foreclosure mediation programs across the state, it was our opportunity to practice what we preach. From RSI’s inception, we’ve been telling courts that they need to monitor and evaluate their mediation programs to ensure that they’re providing quality services to those who come to them to resolve disputes. We’ve also been urging them to incorporate the development of a monitoring and evaluation system into their program design process.
Mediate is Top Ranked Mediation Website (2/04/14) Mediate.com Mediate.com is ranked the top mediation and dispute resolution website by Alexa in its February 1, 2014 global website rankings. In business since 1996, Mediate.com has over 15,000 searchable mediation articles, blog posts, news items and videos. Mediate.com also hosts the most used mediator directory and offers mobile friendly website development, professional promotional services and cloud-based case management systems.
Apple & Samsung Agree to Mediation (1/24/14) Beth Graham Electronics giants Apple, Inc. and Samsung Electronics Co. have reportedly agreed to engage in mediation over the companies’ latest technology dispute. In Apple Inc. v. Samsung Electronics Co. Ltd., No. 11-1846 (N. D. California), the two smartphone manufacturers are once again at odds over patented technology related to Samsung’s Android operating system.
ADR, ODR, e-Mediación y Negociación Automática (1/05/14) Andres Vazquez Los mecanismos en línea que se vienen implementando en todo el mundo para la resolución alternativa de conflictos, abarcan procedimientos con características propias, y diferentes perfiles conceptuales, en donde las fronteras –en ocasiones extremadamente sutiles- existen y determinan su naturaleza jurídica.
Family Violence and ODR (12/23/13) Maria Eugenia Sole While conflict is inevitable and inherent to the family, violence is an inadequate manifestation of tensions and conflicts that goes beyond the capacity of response of individuals, due to serious situations of psycho-emotional, sociocultural or economic limitations. In this sense, violence is the extreme manifestation of the constraints to which families are subjected.
Online Mediation Helps Mediators Practice and Improve Their Skills (12/13/13) Giuseppe Leone For a variety of reasons, mediators-in-training are finding it is helpful to supplement their existing training with online role-plays. Online Mediation Training participants, or those transitioning to mediation while working or studying full-time, will appreciate the ease and convenience of conducting their mediation role-plays, debriefs, and feedback online.
8 Top Mobile Apps for Mediators (10/18/13) Alexander Stuehr This article highlights some popular mobile apps that ADR practitioners may find useful. It also draws attention to the trends in mobile computing that many of their potential clients will already be using or familiar with.
Online Dispute Resolution (ODR): What is it, and is it the Way Forward? (9/27/13) Beth Graham This article provides a concise explanation of the notion of “dispute resolution” in cyberspace. It reviews some of the recent studies on the use of Online Dispute Resolution (ODR), especially the use of e-negotiation, e-mediation and e-arbitration, considers the issues concerning the intricacies of settling and resolving disputes in cyberspace and concludes that the idea of banishing offline dispute settlement and dispute resolution methods — in the near future — is extremely unlikely ever to come true.
Access to Justice v 3.0 (8/02/13) Ian MacDuff We shall not cease from exploration
And the end of all our exploring
Will be to arrive where we started
And know the place for the first time.
T.S. Eliot — “Little Gidding” (the last of the “Four Quartets”)
A Brain-Based Analysis of Online Mediation (6/20/13) Ana Gonçalves For some dispute resolution professionals, “online” is a dirty word that should not be associated with mediation. The main reason offered is that online is not a “normal” or “true” social interaction and that technology is not reliable enough for such a difficult process as conflict resolution. For other professionals, online mediation is a no-brainer: it’s a great substitute to face-to-face mediation for parties who might never have the time and/or money to travel to meet each other in a neutral place.
The NSA, Mediation and Digital Accountability (6/11/13) Jim Melamed Our society’s and the world’s reaction to the NSA’s massive data collection efforts and the ongoing evolution of the privacy vs. security debate have rather profound implications for the future of mediation. I call this concept of how we adjust our digital communications given our perception of the possible unintended exposure of those communications, “digital accountability.” The good news is that digital accountability may not all be bad.
Interview with Jim Melamed (video) (6/06/13) Jim Melamed This interview by Dave Hilton, host of the Conflict Specialists Show, with Jim Melamed, CEO of Mediate.com, describes the development of Mediate.com, mediation marketing, Caseload Manger and the future of online dispute resolution.
Interview of Daniel Rainey (video) (6/04/13) Daniel Rainey This interview by Dave Hilton, host of the Conflict Specialists Show, with Dan Rainey, Chief of Staff of the National Mediation Board, addresses issues of labor-management mediation in the transportation sector and issues of online dispute resolution.
SYNC, UN-SYNC, RE-SYNC – An Emerging Paradigm for Online Mediation (6/03/13) Jim Melamed The incorporation of the Internet into mediation as an augmentation to “face-to-face” discussions or when the mediation fully takes place online calls for new understandings about how to best structure and understand both online mediation and all mediation. In fact, to some extent, all mediation is now “online mediation.” I here propose a new essential paradigm that I call “Sync, Un-Sync, Re-Sync,” and sketch out why I believe this reconceptualization of online mediation is valuable. 4 Comments
Interview with Jason Dykstra on Social Media (5/27/13) Jason Dykstra This interview of Jason Dykstra by Dave Hilton of the Conflict Specialists Show addresses such issues as social media and conflict; relational conflict; hot buttons and listening; conflict audits; and social media strategies.