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Featured Articles 

When Conflict In The Workplace Escalates To Emotional Abuse
by Noa Zanolli
Millions of men and women of all ages, ethnic, and racial backgrounds all across the U.S. hate going to work, gradually fall into despair and often become gravely ill. Some flee from jobs they used to love, others endure the situation unable to figure a way out.

4 Things You Should Know About Civil Mediation
by Chris McHallam
While you may already be familiar with the process and its benefits there are a few important facts those considering mediation for a legal issue their business is facing should know.

Avoiding Court in Business Disputes
by Richard Gertler
As a business owner a lawsuit can be a stressful situation. Fortunately, you have options, even when a dispute appears headed for the courtroom. By working with an experienced mediator, you gain hope of steering a business disaster toward an agreeable — and even amicable — resolution.

Good Communication Starts With Listening
by Nancy Foster
When you are speaking and someone is not paying attention, how do you feel? Annoyed, frustrated, discounted, rejected, anxious or angry? Such feelings usually make communication more difficult. So how can we show someone who is speaking that we really are paying attention to them?

We Have to Talk: A Step-By-Step Checklist for Difficult Conversations
by Judy Ringer
What you have here is a brief synopsis of best practice strategies: a checklist of action items to think about before going into the conversation.

Dealing With Defensiveness In High Conflict People
by Bill Eddy
When most people think of high conflict people (HCPs), they think of bad behavior. The goal seems to be to get them to STOP their bad behavior, by verbally motivating them to have insights into how bad they are acting. However, the high conflict behavior of HCPs is not driven by logic and self-awareness.

Mediation in the News

The Mediation Toolbox: What's at Your Disposal at Every Step?
If you ask most people, they would likely say that lawyers are a necessary evil. If you ask most lawyers, they would likely say that mediation is a necessary evil.

Mediation is an effective tool for elder family issues
Mediation, long considered to be an alternative to lengthy expensive divorce actions, can also be used in other contexts, notably where there is a dispute among adult children regarding frail, disabled and incapacitated parents.

Family Business Mediation: Solving Legal Issues Without Going to Court
Mediation is often considered an excellent means of conflict resolution for personal or family disputes, but the benefits of mediation extend to more than just familial problems. In fact, mediation is oftentimes the best conflict resolution tool available for small and medium sized businesses.

Puffery vs. Lying in Mediation
Both the common law and the Code of Professional Conduct frown upon lying in the context of the negotiation of a settlement of a dispute. However, not every "lie" is actionable. Some lies are OK. If the misstatement is mere "puffing" by the party or counsel, the law will look the other way.

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Featured Blog Posts

Pattern Interrupt: Before you send that email…
by Tammy Lenski

New Year’s Resolutions for Mediators
by Sabine Walsh

Family Business Disputes
by Joe Markowitz

Be Prepared for Life's Stressors
by Richard Peachey

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Featured Quotes

Happiness is not a state to arrive at, but a manner of traveling.

Yesterday is a canceled check; tomorrow is a promissory note; today is the only cash you have, so spend it wisely.

Nothing is so firmly believed as that which is least known.

The man who strikes first admits that his ideas have given out.

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