Mediate.com
|
|
Avoid the Insidious Costs of Dysfunctional Conflict
Conflict is inevitable in any meaningful, productive relationship or business. That is why many leading businesses cultivate an organizational culture of conflict competency. In brief, all employees in these businesses are supported in developing and expected to practice proactive behaviors and skills that have been proven to enable people to address even the most challenging disputes in a constructive and productive manner.
The alternative is what happens in the vast majority of most businesses. People either 1) avoid conflict, allowing it to fester and exacerbate the damage, or 2) they react negatively in an array of emotional and escalating defense mechanisms. Either way, dysfunctional, destructive, and costly outcomes are the result. Worst of all, most businesses neglect the inevitability of conflict, and don’t recognize the connection to excessive costs that involve productivity, quality, safety, teamwork, turnover, customer service, reputation, lawsuits, and even the threat of violence in the workplace, as a few examples.
Learn how the best and many world-famous businesses create conflict competency as part of their employer brand that helps them attract, retain, inspire, and productively engage people to build enduring business success. How? Three ways.
1. Attend a free breakfast program on Tuesday, August 5 from 7:00 – 8:00 a.m. at my office, 16655 W. Bluemound Road, Suite 280 (Squires II Building), in Brookfield, WI. To register, just send an email to rjw@rjweissconsulting.com and list the names of people attending. Or, call me at 262-754-9647. 2. Read the following resources. 1) Building Conflict Competent Teams 2) The Five Dysfunctions of a Team 3) Great Business Teams 4) The Southwest Airlines WAY, and 5) When Fish Fly. You should be able to find them all at your local bookstore or Amazon.com.
3. Call me to talk about your specific needs and interests to help create conflict competency in your business. NOVEMBER 2008
CASES & RESOLUTIONS:Alabama Courts Must Order Mediation When Sought by LitigantThe Supreme Court of Alabama granted a petition for mandamus in Eckles v. Fort Dearborn Life Ins. Co., requiring a trial court to order mandatory mediation when sought by a litigant, pursuant to state statute and court rule. The lower court didn’t think the circumstances were right for mediation, but the Supreme Court made clear that a court cannot exercise discretion if any party seeks mediation. Both the Alabama statute and court rule provide for mandatory mediation even if only one party asks for it, but require that party to pay for the costs of mediation. Lack of One Signature Prevents Admissibility of Multi-Party Settlement Agreement to Determine if Portions Are SeverableA California appellate court concluded in Rael v. Davis that the lack of a single signature on a mediated settlement agreement meant that there was no final agreement, so the document could not be admitted in court to consider whether any of the settlement provisions between other parties could be severed and stand alone. In Rael, a mediation arising out of conservatorship litigation involved distribution of property between a man’s children and his new wife. The settlement reached in mediation omitted the signature of one child who missed the last mediation session, even though his individual counsel was present and signed the agreement. After the husband died, his wife sought to enforce the agreement concerning what she would receive, since she and her husband had both signed the agreement. However, the trial court examined the parties’ intentions and expectations at the mediation session and afterwards and concluded that they intended no agreement unless everyone signed. The appellate court focused on the fact that the agreement expressly named the parties who must sign and one of them did not. If there was no agreement, under California’s strict mediation confidentiality provisions the document was inadmissible for any purpose, including imposing attorneys’ fees under the agreement against the wife even though she had sought to admit the agreement. The appellate court concluded that neither judicial estoppel nor anything short of due process concerns could permit a judicial exception to mediation confidentiality. Public’s Need to Know Wrongful Death Outcomes Trumps Mediation Confidentiality in VirginiaThe Virginia Supreme Court concluded in Perreault v. The Free Lance-Star that the state statute requiring wrongful death settlements to receive court approval necessitates filing the settlement terms on the record, even when the settlements result from mediations for which confidentiality is also provided by state statute. The case involved a series of settlements relating to deaths after medication was administered during open heart surgery. The settling parties sought to keep the terms confidential and appealed the trial court’s refusal to seal the record. The Court explained that the mediation confidentiality statute contains an exception when disclosure is required by law, and rejected various arguments that would have shielded the settlement amounts from disclosure. The Court also held that whether to seal the record is left to the discretion of the trial court, with a strong presumption of public access to judicial records. Year-Long Mediation Effort Develops Better BridgePlans for a safer, stronger, quieter, environmentally-friendlier bridge are being developed by a 34-member mediation team. The group has spent the last year working through the myriad issues surrounding a $3.9 billion replacement of the Evergreen Point Bridge at the direction of the Washington state legislature. Substantial disagreements have been overcome and options narrowed to three plans. The mediation team is due to provide a project impact analysis in October for the legislature. NEWS & INITIATIVES:Hong Kong Encourages Mediation of Lehman-Related DisputesThe Hong Kong Monetary Authority appointed the Hong Kong International Arbitration Centre to provide mediation and arbitration services to address disputes between banks and investors in Lehman-related products. In certain circumstances, the Monetary Authority will pay a portion of the fee for the Centre’s services. Hong Kong’s Secretary for Justice is also encouraging mediation to help resolve disputes relating to Lehman minibonds. Singapore Monetary Authority Prefers Mediation for InvestorsThe Finance Minister of Singapore stated that the Monetary Authority is encouraging mediation as a recourse for protesting investors. Banks in Singapore have established independent mediation panels to address concerns raised by customers. States Increase Use of Mediation for Home Foreclosures
Mediation Program Established for Montana Grain ShippersMontana farmers have approved a proposal to use mediation to resolve disputes over grain freight rates with BNSF Railway. Grain producers are not considered shippers by the Surface Transportation Board despite paying the freight, which forced them to rely on grain elevator companies to file cases. The new program with BNSF will first rely on mediation and then resolve any remaining issues with binding arbitration by an independent arbitration board. Mandatory Med Mal Mediation Working in Illinois CountyMandatory mediation of medical malpractice cases in Madison County, which the Illinois Supreme Court approved in 2007 establishing the first rule of its kind in Illinois, worked as intended to settle a wrongful death case alleging inadequate care by a nursing home. The mediation rule is also considered unique by allowing parties to chose between lawyers and judges to mediate their case. In the wrongful death case, a judge was assigned in February to mediate the matter. The terms of the settlement were filed under seal and not disclosed. New Mexico First State to Join EEOC’s Universal Agreement to MediateWhile over 1,200 employers have entered into Universal Agreements to Mediate with the U.S. Equal Employment Opportunity Commission, New Mexico is the first state to do so. With New Mexico’s formal agreement to resolve disputes through mediation, all eligible discrimination charges filed with the EEOC naming the state as respondent will be sent to the EEOC’s mediation unit. New York Continues to Seek Land Use Mediation StatuteNew York is attempting to join about two dozen other states with land use mediation statutes. Bills have passed the New York Senate four times, but ultimately failed to be enacted. Most recently, S.B. 3232 passed the Senate on May 9 and would add mediation as an option for resolving land use disputes, but would not replace existing land use review procedures. The senators introducing S.B. 3232 noted the success of a pilot land use mediation project for the Hudson River Valley and a mediation program in the Office of Court Administration. Other state statutes vary in their breadth and timing, with some encouraging mediation early in the development approval process and others waiting until litigation has begun. California Bill for HOA Mediation VetoedGovernor Schwarzenegger vetoed California legislation that would have created a bureau to provide a forum for mediating homeowner association disputes, along with training. The bill was based on fact-finding by the California Law Revision Commission, which studied common ownership developments. Arizona Rejects Initiative Which Would Have Eliminated Mediation in Homeowner Disputes with BuildersBy a margin of nearly 4-1, Arizona voters defeated an initiative on the ballot in Arizona which, among other things, would have eliminated the use of mediation in disputes between homeowners and builders, requiring litigation instead. Proponents of the initiative, Proposition 201, asserted that it would not eliminate mediation, but the existing mediation language in the Arizona statue apparently would have been stricken. “Technical Mediation” Urged for Expert DisputesDisagreements between parties’ experts in complex matters, such as construction defect litigation, may be addressed by “technical mediation” using neutrals who have sufficient subject matter expertise to communicate easily with the feuding experts and mediate technical positions. The goal is to resolve only the technical issues and not consider liability or damages, which are subsequently addressed in a standard mediation or other form of alternative dispute resolution. Other International Mediation Developments
|
![]() Your Image Here
Let Mediate.com customize Mediation News for the 21st Century for you and send this newsletter to your clients and referral sources. Mediation News for the 21st Century reminds clients and referral sources of your leadership in the mediation community. Mediation Quote:“Everyone in conflict wears a mask that can only be observed from the outside. They respond to attack egocentrically and suffer from silent self-doubt, poor self-esteem, and denial. Their intentions are always honorable, yet at odds with the effects their actions have on others. Their feelings are too important to risk discussing openly, so they repress or externalize their emotions.
Check This Out:Analysis Finds Parties Generally Err in Rejecting Settlement to go to Trial Worth Noting:Con Artist Acting as Mediator Jailed Other Cases & Resolutions:AT&T, NuVox Willing to Mediate Missouri Public Service Complaint by Business Customer over Inadequate Facilities, TR’s State Newswire (October 24, 2008) (Subscription Required) Antitrust Suit Against Apple by Unauthorized Seller Sent to Mediation, Internetnews.com (October 17, 2008) Candidates for Alabama Supreme Court Meet with Mediator in Effort to Avoid Escalation of Negativity, Tuscaloosa News (October 16, 2008) Lawsuit Alleging Republicans Incited Violence Against Democratic Nominee Sent to Mediation, Kansas City Star (October 17, 2008) Mediation Fails to Resolve Claims Against Democratic National Committee by Its Gay and Lesbian Leadership Council, PageOneQ.com (September 12, 2008) Better Business Bureau Expels Construction Company Member for Refusing to Mediate Complaints, Tri-City Herald (October 14, 2008) No Settlement in Mediation Between Opes Prime, the Australian Securities and Investments Commission and Creditors over Stockbroker’s Collapse, Business Spectator (October 24, 2008) Poland’s Government and Soccer (Football) Association, PZPN, Close to Resolving Bitter Dispute in Mediation, Reuters (October 6, 2008) Professional Hockey Players Bertuzzi and Moore Meeting in Mediation for First Time after 2004 “Sucker Punch” that Broke Moore’s Neck, Ending Career and Leading to $38 Million Lawsuit, CBC.ca (September 16, 2008) National Rugby League Legal Issues with Melbourne Coach and CEO Result in Mediation, Fox Sports (October 31, 2008) Mediator Requested in Michael Vick Bankruptcy to Work out Settlement of Debts with Creditors, Associated Press (October 3, 2008) Mediation Leads to Developer Giving Dublin City €1.5 Million and Drawings to End Housing Regeneration Projects, Irish Times (September 5, 2008) Mediation Yields Back Pay for Former Paramedics from Town, West Yellowstone News (October 31, 2008) Town Manager of Front Royal, Virginia Settles Wrongful Termination Case in Mediation, FloridaToday.com (September 9, 2008) City of Billings Agrees to Mediation with Its Insurer over Coverage after $1.6 Million Judgment; Mediation Expected to Be Open to Public, Billings Gazette (September 8, 2008) Mediation Between Tree-Sitters and Campus Officials over Athletic Center Unsuccessful; Litigation Delays May Add $20 Million in Construction Costs, San Francisco Chronicle (September 9, 2008) Mediation Under Way to Avoid Retrial after Hung Jury in Ten-Week Long Criminal Public Corruption Trial, Pittsburgh Tribune-Review (September 13, 2008) Judge Sends Native American Casino Dispute with Harrah’s to Mediation, Indianz.com, (September 8, 2008) Court Sends Tax Suit Back to Mediation, Birmingham News (October 30, 2008) (Subscription Required) Federal Mediator to Assist Stalled Contract Talks with Screen Actors Guild, Los Angeles Times (October 24, 2008) Mediation Begins on Clean Up of Lake Polluted by Plugged Drain, Lansing State Journal (October 26, 2008) Six-Month Mediation Failed to Resolve $26 Million Plan to Widen Road; County Commissioner Still Hopes for Resolution, Macon Telegraph (September 15, 2008) Archbishop Sues Newspaper then Seeks Mediation, Which Australian Court Cannot Compel, West Australian (October 30, 2008) (Subscription Required) Other News & Initiatives:Judge Draws Challenger in Election Due to Lack of Use of Mediation, Reno Gazette Journal (October 29, 2008) Mediators Offer Advice on How Government Can Avoid Budget Impasses, The Sacramento Bee (September 22, 2008) (Subscription Required) Probate Judge Promotes Use of Mediation Program, Mansfieldnewsjournal.com (October 20, 2008) Nobel Peace Prize Awarded to Global Mediator Ahtisaari for Decades of Peacemaking, Reuters (October 10, 2008) |