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Marketplace - Books: Communication

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Difficult Conversations
Difficult Conversations
Difficult Conversations offers advice for handling unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt.
Mom Always Liked You Best
Mom Always Liked You Best
Mom Always Liked You Best: A Guide for Resolving Family Feuds, Inheritance Battles & Eldercare Crises
BIFF: Quick Responses to High-Conflict People
BIFF: Quick Responses to High-Conflict People
Second Edition

We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect. A BIFF Response can be applied in any communication anywhere – o

Unhooked Books
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Resolving 21st Century Disputes
Resolving 21st Century Disputes
The speed and complexity of 21st Century life create unique challenges for which our minds are ill equipped. Understanding these limitations, and how to overcome then, is critical.

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