Conflict Management E-Newsletter
October 2000 #9
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A reminder that the instructions to unsubscribe
are at the end of the newsletter. And that new
subscriptions are always welcome.
Thanks to folks that reported the broken link (to the Nedra
Legisalation) in the last issue. Sorry,-that was my mistake.
Some links are long and wrap around two lines.
That breaks the link-please copy and paste the url into
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1. Articles
Dispute Resolution and Workplace Violence
By Tia Schneider Denenberg, Richard V. Denenberg,
Mark Braverman and Susan Braverman
The goal must be to promote safer, healthier and more
productive workplaces by reducing hostility violence,
harassment and threatening behavior. The goal will not be
achieved easily, because violence is deeply embedded in
American culture. We are, as a scholar has written, a
"gunfighter nation." Nevertheless, it should be possible to
prevent potentially dysfunctional persons from exploiting
disharmony between management and union. Only by
collaborative and creative effort will it be possible to
marshall the resources of the workplace to ensure its own
safety.
http://www.wps.org/pubs/dispute-resolution.html
Listen Up! Real Listening and How To Practice It
By Robert Bacal
People who listen effectively are perceived as
more helpful, more "in tune" and tend to exert more influence
over others than those that are less effective listeners.
Paradoxically, good listeners are listened to more than poor
listeners. In this article, we are going to briefly discuss
effective listening, and suggest an exercise you can use in the
privacy of your own home to help you enhance your listening
skills. Not only can you apply them at work, but in any
relationship.
http://www.themestream.com/gspd_browse/browse/view_article.gsp?c_id=15
9103&id_list=&cookied=T
(If this link wraps to the next line, copy the entire url and paste
it
into
your location field. Then hit 'enter')
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2. Best Practices of Private Sector Employers
By the U.S. Equal Employment Opportunity Commission
Noteworthy business practices by which employers are
complying with their EEO obligations and diversity
objectives, especially practices thought of as creative or
innovative.
http://www.eeoc.gov/task/practice.html
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3. Announcement
The latest issue of Perspectives, the online newsletter of Spidr's
Organizational Conflict Management Sector is available at
http://www.spidr.org/ocm/ocmhome0900.htm
Sector members captured the essence of the last conference
held in Ottawa in short summaries:
Workshop in OD theory and Practice
Presented by Chris Merchant and
Don Hushion
Issues In The Monitoring And Evaluation Of
Systems
Presented by Cindy Hallberlin and John
Zinsser
System Design Insights
Presented by Judy Mares-Dixon
System Design Innovations
Presented by Peter Stern and Mary Rowe
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4. News from Southern Africa:
Ministers Suggest Steps To Halt Sale Of Conflict Diamonds
African ministers have proposed a range of steps, including
a global certification scheme and imposing legal sanctions,
to stop the sale of diamonds used to fund African civil wars.
Officials from diamond producing countries, including
Russia, SA, Sierra Leone, the US, UK, Angola and
Namibia, gathered yesterday to find solutions to the
problem of conflict diamonds. The illicit trading of
these diamonds is fuelling wars in countries such as
Sierra Leone, Angola and the Democratic Republic of
Congo.
Business Day, 20000920
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5. Quotes
"Peace is harder than War."
William Ury
"If you wish for Peace, Work for Justice."
Anon.
"Peace is not simply the absence of war. It is not a passive
state of being. We must wage peace, as vigilantly as we
wage war."
The 14th Dalai Lama
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6. Book Review
Workplace Dispute Resolution. Directions for the
Twenty-First Century
By Sandra E. Gleason (ed.)
East Lansing: Michigan University Press, 1997,
283 p.
A review by Thomas Jordan
http://www.spidr.org/ocm/newbooks0900.htm
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8. Feedback and Subscriptions welcome
If you have any suggestions, tips, or other comments,
send an e-mail to johnford@mediate.com. I welcome
new subscriptions.
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The Conflict Management E-Newsletter
Published by John Ford and Associates
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