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To: conflictmanagement@yahoogroups.com
Subject: Conflict Management E-Newsletter #20 |
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Conflict Management E-Newsletter
September 2001 #20
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A reminder that the instructions to unsubscribe
are at the end of the newsletter. And that new
subscriptions are always welcome. Tell a colleague!
Take a look at my updated web site at
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1. Articles
Techniques For Resolving Cross-Cultural Disputes
by Bob Delaney
The major sources of disputes involve roles, emotions,
misinformation (and misinterpretation) and values.
These will all be present in the work force, whether
there is a degree of cultural integration or not. The
presence of various cultures may increase the
potential for the sources of conflict to come to
the surface in a harmful way.
The Training of Conflict Resolution Skills in the Workplace
by John Ford
An ideal approach to conflict management in the
workplace is an integrated one. Very few, if any,
organizations can boast of this achievement.
Rather, integration represents a vision for the future.
That said, there are many options for organizations
both small and large who are traveling in this direction.
Mediation's On--Grab a Spoon
By Peter Petesch and Joshua Javits
Voluntary mediation of employment disputes is a lot
like chicken soup for employers: It might help. And,
in most cases, it couldn't hurt.
Focusing On Interests Rather Than Positions --
Conflict Resolution Key
By Stephen Cohen
We can take positive steps to prepare for the
decision-making process and we can monitor
our own behavior - and that of other participants --
as the process goes forward. By following a few
common sense rules we can reduce conflict and
turn it into cooperation and reach solutions that
really work for all the participants.
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2. Mediation Training Institute International
Certification Conferences in Workplace Mediation
Certification Conferences prepare competent
trainers and coaches, whether internal HRD
professionals or external independent consultants,
to help their clients prevent and resolve workplace
conflicts before they escalate to costly formal disputes.
Candidates for certification will learn two simple yet
powerful workplace mediation tools: Managerial
Mediation and Self Mediation.
40 hour Mediator Certification Course
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3. Standards For The Establishment And Operation
Of Ombudsman Offices
The American Bar Association's House of
Delegates on August 7 approved a revised version of
standards for the establishment and maintenance of
ombuds offices in both the private and public sectors,
making the standards an official policy of the ABA.
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4. The Work911.com Supersite
The ambition and intent of this site is to provide
the best, and perhaps the biggest one stop help
site for all matters, business, management or work
related. All for free.
*Performance Appraisal & Performance Management
*Conflict Management, Conflict Resolution,
*Dealing With Difficult People & Hostile Customers
*Business Management, Supervision
*Training, Facilitation & Consulting
*Human Resources & Personnel Practices
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5. ADA Litigation Survey
The fourth annual survey of employment discrimination
cases brought under Title I of the Americans with Disabilities
Act shows employers prevailing 96.4 percent of the time in
court, and 76.4 percent of the time in administrative complaints
handled by the Equal Employment Opportunity Commission.
The study is published in the July-August 2001 issue of the
American Bar Association's
Mental & Physical Disability Law Reporter.
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6. Reports
The Merit Systems Protection Board has issued
its Annual Report for Fiscal Year 2000, a report
that summarizes the most significant decisions
issued by the Board during the year on federal
employee appeals of personnel actions and other
matters for which the Board has jurisdiction.
An Introduction to MSPB
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7. Quotes
"Perceive all conflicts as patterns of energy seeking
a harmonious balance in the whole"
Dhyani Ywhoo, Etowah Cherokee
"Embracing conflict can become a joy when we
know that irritation and frustration can lead to
growth and fascination"
Thomas F. Crum, The Magic of Conflict
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8. Analyze Your Conflict Management Style
This online test is provided as a basic tool for users to
analyze their Conflict Management Style.
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9. Upcoming Public Trainings With John Ford
Managing Conflict Within Organizations
October 23, 25, 30 and November 1
In San Francisco together with Margit Birge
Managing Cyber Conflict in the Workplace
November 1
In Concord together with John Helie
Dealing With Difficult Employees
December 4
In Danville
Contact John Ford at johnford@mediate.com
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10. New Book
From Conflict to Creativity:
How Resolving Workplace Disagreements Can Inspire
Innovation and Productivity
by Sy Landau, Barbara Landau, Daryl Landau
A stimulating and innovative guide to unlocking the
creative potential of conflict in any organization. A
useful and inspiring book for executives, managers
and conflict resolution professionals that shows how
the process of engaging in and resolving conflicts can
actually unleash creativity to tremendous advantage in
a variety of workplace settings. The book offers a
collaborative model for resolving conflict and it shows
how to develop communication skills, work with personality
differences, deal with teams which include a broad
spectrum of men and women of different age groups,
different races, ethnicity's and cultures, and
encourage creativity.
Jossey Bass
ISBN: 0-787-95423-3
Hardcover
224 Pages
Published October 2001
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11. Feedback and Subscriptions welcome
If you have any suggestions, tips, or other comments,
send an e-mail to johnford@mediate.com.
New subscriptions are welcome. Forward this to a
friend or colleague.
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The Conflict Management E-Newsletter
Published by John Ford and Associates
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