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To: conflictmanagement@yahoogroups.com
Subject: Conflict Management E-Newsletter #29 |
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Conflict Management E-Newsletter
June 2002 #29
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Contents:
1. Articles
2. Federal Sector ADR Web Site
3. Supreme Court Rules On ADA Accommodation And Seniority
4. Training Announcements
5. Emotional Abuse in the American Workplace
6. Survey: Cross-Cultural Conflict in the Workplace
7. Quotes
8. New Book: Mobbing
9. Air Force Announces New ADR Division
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1. Articles
Process Options for Workplace Conflict Management
By John Ford
A variety of options are available to deal with workplace conflict.
It is worth noting that each of the approaches is suitable in
different circumstances, and that the ideal is a coordinated nd
supportive array of interest and rights based options for
dealing with all types of problems as early as possible.
The Cost Savings Associated With The Air Force ADR Program
By GSA Office Of Equal Employment Opportunity
The goal of the Administrative Dispute Resolution Act of 1990
is hard to argue with. Resolving disputes and making injured
parties whole again in a quick and cost efficient process
simply makes sense. The task at hand was to demonstrate
that the program works and the taxpayers' money has been
well spent. We believe that the information
presented has done so.
UCLA Medical Center Cultural Liaisons Program:
Managing Cultural Conflicts in the Clinical Setting
Mark Gelhaus
In 2000, UCLA Medical Center created a new volunteer
opportunity for staff and managers within the medical
center. With a highly diverse clientele and an active
recruitment of patients from other countries throughout
the world, UCLA was faced with the need to address
conflicts in the clinical setting that have a cultural
component. An innovative program was developed with
collaboration between the Department of International
Relations and the Department of Nursing.
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2. Federal Sector ADR Web Site
EEOC launches new webpage on ADR. Alternative Dispute
Resolution (ADR) is a means of resolving complaints of
discrimination in employment. This information is
designed to help federal employees and applicants
better understand ADR as it is used to resolve discrimination
complaints.In addition to basic information on ADR, links
are provided to many other federal government programs and
private organizations using a variety of ADR techniques to
resolve workplace disputes.
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3. Supreme Court Rules On ADA Accommodation And Seniority
The United States Supreme Court recently ruled that a request
for a job change to accommodate a worker's disability may not
be "reasonable" if it requires the employer to violate a
seniority policy.
The case arose in San Francisco, where Robert Barnett could not
continue his job as a baggage handler for US Airways following
a back injury. Barnett used his seniority to transfer to a
mailroom job. US Airways has a company seniority policy that
periodically opens the mailroom job for seniority-based bidding.
When Barnett learned that employees who had seniority over him
were interested in his mailroom job, he asked the company to
accommodate his disability by permitting him to remain in that
job. After considering his request, the company refused and
Barnett lost the job.
Barnett sued the company under the Americans with Disabilities
Act (ADA). The ADA requires companies to make reasonable
accommodations for qualified employees with disabilities
who can perform the essential functions of a job. Barnett
was clearly a qualified employee with a disability so the
focus shifted to whether accommodation in violation of the
seniority policy is "reasonable."
The Supreme Court said that ordinarily the seniority policy
must prevail. The burden is on the employee to show
"special circumstances" that make exception to the seniority
rule reasonable. Examples of special circumstances include
lack of consistency in administering the seniority policy or
existence of other exceptions to its application.
Source: California Chamber of Commerce
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4. Training Announcements
Marketing and Managing Your Mediation Practice
With Eileen Barker and John Ford
Now in its fourth year, this popular course is a must
for anyone seriously interested in starting or expanding
his/her work in the field of conflict resolution. It is the only
course that includes powerful self-assessment steps
essential to ensure the ultimate effectiveness of your
marketing efforts. Plus, each student will have the
opportunity to identify long and short-term goals and
develop his/her own business and marketing plan.
July 12 & 13, 2002
Friday, noon to 7pm;
Saturday, 9am to 5pm
Sonoma State Campus
$175, 14 hours MCLE credit
Call Eileen Barker at (415) 925-0900
or John Ford at (510) 658-5524
Mediation and Conflict Resolution Training
Do you want to successfully resolve
disputes with confidence?
In this widely-acclaimed training you will learn a
step-by-step process for resolving nearly every
kind of business-related dispute. Trainer is Ron Kelly,
winner of six ADR awards, who brings you the
best techniques developed over fifteen years
of mediating. Two Weekends - June 22, 23
and 29,30, plus two Friday afternoons - June 21 and 28.
Offered by UC Berkeley Continuing Education,
Business and Management Department.
Call Ron Kelly at 510-843-6074
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5.Emotional Abuse in the American Workplace
This site informs about the MOBBING phenomenon. You will
find information about the book "MOBBING: Emotional Abuse
in the American Workplace" and information about services
and resources that help targets of mobbing, or organizations
deal with the phenomenon in a constructive fashion.
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6. The Use of Mediation to Resolve Cross-Cultural
Conflict in the Workplace
The results of this recent study are now available online at:
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7. Quotes
"Seek first to understand, then to be understood."
Stephen R. Covey
"He that cannot forgive others, breaks the bridge over which
he must pass himself; for every man has need to be forgiven."
Lord Herbert
"And throughout all eternity
I forgive you, you forgive me."
William Blake
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8. New Book
"Mobbing: Emotional Abuse in the American Workplace,"
Noa Davenport, Ph.D., with Ruth Distler Schwartz and Gail
Pursell Elliott
Civil Society Publishing, 1999/2002,
ISBN Number 0-9671803-0-9.
This book is a safety manual for avoiding the most terrifying
kind of workplace injury. The advice given here is clear, practical,
and sound. Its foundation in empirical research is firm. I recommend
this book to every employee and manager in America," said Dr. Kenneth
Westhues, Professor of Sociology, University of Waterloo, Canada.
Written by three Iowa authors, Dr. Noa Davenport, Ruth Distler
Schwartz, and Gail Pursell Elliott, the book deals with what has
become a household word in Europe: MOBBING
Mobbing can be compared to bullying at the workplace. Mobbing
denotes, however, more specifically a "ganging up" by co-workers,
subordinates or superiors, to force someone out of the workplace
through rumor, innuendo, intimidation, discrediting, isolation, and
particularly, humiliation. Mobbing is a grave form of nonsexual,
nonracial harassment. It has been legally described as status-blind
harassment.
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9. Air Force Announces New ADR Division
The Air Force announced May 1 a new dispute resolution division
that is responsible for the development and implementation of
the Air Force ADR Program. Joseph M. McDade, Jr. has been selected
to lead the new ADR office. The office is intended to become the
recognized negotiation and dispute resolution experts - not just
in the Air Force, but also throughout the Federal Government.
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10. Feedback and Subscriptions welcome
If you have any suggestions, tips, or other comments,
send an e-mail to johnford@mediate.com.
New subscriptions are welcome. Forward this to a
friend or colleague.
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