Emotional Intelligence

Emotional intelligence (EI) is a vital workplace competency that determines the quality of your relationships, your leadership limits, and your ability to motivate others.   EI explains why, despite equal IQ, some people excel while others of the same caliber lag behind.   Training in EI supports employees access the power of emotions to create better, more productive working relationships.   Daniel Goleman defines EI as “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.”   EI starts your own emotional self-awareness and management. Do you know what you become emotional about and how you behave when you are emotional? Are you able to use your feelings to guide your thinking and manage your responses with self confidence? Are you able to keep disruptive emotions and impulses under control?   EI moves from self awareness and self management to social awareness and relationship management. Are you able to accurately sense what others are feeling (empathy)? Are you able to express your emotions constructively and in a manner that motivates, develops competence, resolves differences, supports strong relationships and cooperative teams?   Benefits of EI include: Strong and effective interpersonal relationships Clear and informed decisions Motivated teams Effective planning and change management Shared vision   Topics covered include: EQ and IQ The Physiology of Emotions Classification of Emotions Reading Emotions Hot Buttons/Triggers Resistance/Defensive Patterns Anger Management Techniques Expression of Emotion Empathy "A leader's intelligence has to have a strong emotional component. He has to have high levels of self-awareness, maturity and self-control. She must be able to withstand the heat, handle setbacks and when those lucky moments arise, enjoy success with equal parts of joy and humility. No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can't ignore it." Jack Welch, Chairman Of General Electric   "Research shows convincingly that EQ is more important than IQ in almost every role and many times more important in leadership roles. This finding is accentuated as we move from the control philosophy of the industrial age to an empowering release philosophy of the knowledge worker age.” Dr. Stephen Covey The 7 Habits of Highly Effective People   “In the fields I have studied, emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn't make you a star. Emotional Intelligence can.” Warren Bennis Leadership Pioneer, Author and Researcher     “The behavior of others may be a stimulus for our feelings, but not the cause. We are never angry because of what someone else did...It’s not what the other person does, but the images and interpretations in my own head that produce my anger.” Marshall Rosenberg Non-Violent Communication   “The key is to use your emotions intelligently, which is just what we mean by emotional intelligence: you intentionally make your emotions work for you by using them to help guide your behavior and thinking in ways that enhance your results.” Hendrie Wiesinger, Ph.D. Emotional Intellegence At Work   “If you can become aware that an emotion has begun to drive your behavior, you can consciously consider whether your emotional reaction is appropriate to the situation you are in, and, if it is, whether your reaction is at the right intensity and manifesting itself in the most constructive way.” Paul Ekman Emotions Revealed