Mediation for Managers (3 day)

Managers deal with conflict every day. Having effective tools to resolve conflict is a necessity. Mediation is one such tool.   In this three-day workshop managers learn how to successfully mediate workplace disputes. This workshop provides an easy to follow approach to mediation that emphasizes sound communication and negotiation skills as the foundation to successful conflict resolution.   I demonstrate the mediation process and participants get ample opportunity to practice their skills in a supportive environment. As a result of the training, you will:   Know when mediation is appropriate, and when not. Feel comfortable scheduling mediation meetings. Be able to help employees work out their differences productively.   "The challenge for leaders is to develop structures and processes in which such conflicts can be orchestrated productively.” Ronald Heifetz and Marty Linsky   “Conflict management is a key strategic function of every organization, so it should be an intentional, conscious one-not left to chance.” Dan Dana   “If you are going to be viewed as a leader in your organization and survive and thrive at work, you must develop your own conflict approach and develop a reputation for leadership in conflict management and consensus building.” Lynne Eisaguirre   Content covered includes:   Conflict Dynamics Communication Skills Managing Emotions Interest-Based Negotiation The Mediation Process Facilitating Closure Cultural Sensitivity Ethical Considerations