Communication Skills Training

Poor communication is one of the biggest causes of workplace conflict. We all remember times when we have clarified simple misunderstandings that were causing big problems. And times when a rather unpleasant conflict could have been avoided if more care was given to how we communicated. Or times when we have avoided giving feedback, when it was desperately needed. Trying to communicate when you are being attacked, blamed, or ignored is even harder. If you are looking for effective communication tools to improve the quality of your conversations, then this training is for you.   “The biggest problem with communication is the illusion that it has been accomplished.”              George Bernard Shaw “Genuine listening ability is one of the few true forms of competitive advantage.” Feargal Quinn   In the training we work to develop your core communication skills: Listening non-defensively Asking non-threatening questions Expressing yourself clearly Giving feedback Topics covered include: The communication process Communication and Perception Non-verbal communication Emotional Literacy Listening Barriers Effective Listening Elements of Feedback The “I” statement Dealing with Defensiveness