1. Cloke, K. and Goldsmith, J. Resolving Conflicts at Work: A Complete Guide For Everyone On the Job. San Francisco: Jossey Bass, 2000.
2. Costantino, C. A., and Merchant, C. S. Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations. San Francisco: Jossey Bass, 1996.
3. Dana, D. Conflict Resolution: Mediation Tools for Everyday Worklife. McGraw-Hill, 2001
4. Fisher, R., Ury, W. and Patton, B. Getting to Yes, Negotiating Agreements Without Giving In. Penguin Books, 1991.
5. Mayer, B. The Dynamics of Conflict Resolution, A Practitioners Guide. San Francisco: Jossey Bass, 2000.
6. McDermott, E. P. with Berkeley, A. E. Alternative Dispute Resolution in the Workplace: Concepts and Techniques for Human Resource Executives and their Counsel. Westport: Quorum Books, 1996.
7. Slaikeu, K. A., and Hasson, R. H. Controlling the Costs of Conflict: How to Design a System for Your Organization. San Francisco: Jossey Bass, 1998.
8. Ury, W. L., Brett, J. M., and Goldberg, S. B. Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. San Francisco: Jossey Bass, 1988.
9. Ury, W. Getting Past No: Negotiating Your Way From Confrontation to Cooperation. Bantam Books, 1993.
10. Weinstein, R. J. Mediation in the Workplace, A Guide for Training, Practice and Administration. Quorum Books, 2000.

