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To: conflictmanagement@yahoogroups.com
Subject: Conflict Management E-Newsletter #16 |
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Conflict Management E-Newsletter
May 2001 #16
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A reminder that the instructions to unsubscribe
are at the end of the newsletter. And that new
subscriptions are always welcome.
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1. Articles:
Electronic Online Dispute Resolution:
A Systems Approach--
Potential, Problems, And A Proposal
By Robert C. Bordone
This paper will present and assess some of the
difficult issues involved in electronic dispute resolution
as well as argue that there is a crucial role for
ADR specialists and designers of dispute resolution
systems to play in the development of a comprehensive
and optimal system of dispute resolution for the Internet.
Most importantly, the paper will introduce a first-draft
one-text proposal for an integrated conflict
resolution system for online disputes.
How Mediation Can Help Same Gender Relationships
By Barry Simon
Since same gender couples cannot legally marry yet in
most states and foreign countries, how can they formalize
their relationships? By using a "Living Together Agreement."
In this way they can couple consciously in an attempt to
create a solid foundation on which to build their relationship.
It's the perfect tool for sweeping away false expectations
and building honest, authentic communication.
The Movies- Constructions Of Reality And Sources Of Metaphors
By Robert D. Benjamin, M.S.W., J.D.
You can still go to movies for pure entertainment and
"escapism," but don't disregard the impact of movies
on our culture and miss the opportunity to draw from
them lines, meanings, and metaphors that are useful
in your mediation practice.
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2. Conflict Management Tools:
2.1 The Cost of Conflict Calculator
How much does conflict cost?
Stewart Levine (author of Getting To Resolution)
has an online calculator to show you
how to calculate the actual dollar figure.
Read Stewart's article on the costs of conflict
2.2 Sample Online Interaction Guidelines,
Rules and Policies
The most important expression of these rules
is the behavior and role modeling of the hosts.
Many people never take the time to read the rules,
but they read their manifestation every day in group behavior.
Bottom line: live by your stated rules and guidelines!
(small side note: note the legal language for commercial sites)
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3. Conflict Resolution Cartoons:
Cartoons on Conflict Resolution
By the Cartoon Bank
featuring selections from
The New Yorker Collection® of Cartoons
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4. Web Site:
Overlawyered.com explores an American legal
system that too often turns litigation into a weapon
against guilty and innocent alike, erodes individual
responsibility, rewards sharp practice, enriches its
participants at the public's expense, and resists
even modest efforts at reform and accountability.
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5. Conflict Management Program:
Fast Track Mediation:
Public Procedures
Fast Track Mediation (FTM) is a new service
offered by the IRS designed to expedite case
resolution. It involves an Appeals Officer who
has been trained in mediation techniques
acting as a mediator between the Taxpayer
and Compliance (Examination/Collection).
The purpose is to facilitate communication
and to help the parties resolve the issue(s).
IRS Encourages Fast Track Mediation to Resolve Taxpayer Disputes
By Philip Zimmerman, CPA
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6. Facts and Figures:
Law school Dispute Resolution program ratings:
1. University of Missouri-Columbia
2. Pepperdine University (CA)
3. Harvard University (MA)
4. Ohio State University
5. Hamline University (MN)
6. Willamette University (OR)
7. Cardozo-Yeshiva University (NY)
8. Georgetown University (DC)
9. University of Texas Austin
10. Stanford University (CA)
11. Columbia University (NY)
12. Northwestern University (IL)
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7. Quotes:
"The measure of a man is what he does with power."
Pittachus
"In dealing with others, be gentle and kind.
In speech, be true.
In business, be competent.
In action, watch the timing
No fight: No blame."
The Tao Te Ching
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8. New Books:
8.1 Reaching for Common Higher Ground in Conflict Resolution:
Tools for Powerful Groups and Communities
E. Franklin Dukes, Marina Piscolish and John Stephens
The tools and strategies described in this
book can make any collaborative undertaking
more successful by approaching problems and
each other in ways that impart dignity and respect.
Full of scenarios and illustrations from real practice,
the book teaches how to help a group grow in
community, through conflict, by engaging in problem
solving in a manner that seeks not just reaching
common ground, but higher ground. Higher Ground
is first and foremost a principled ground - 'the high road.'
It is a place where truth telling and truth seeking are
honored. Higher Ground is a place of new and enlarged
perspective, as a rich diversity of views helps each
to see a fuller picture. It can be a frontier, or an
opportunity to discover, as the meeting of minds
takes a group into unfamiliar territory in search of
solutions to their shared problems. Higher Ground
can also be a refuge, a safe haven from the flood
of emotion and obstacles that threaten to overwhelm
optimism. It is a place where people trust that they
will be heard and understood, and that their needs
and concerns will be respected as they do the
difficult work of reconciling differences. Above all,
it represents a shared investment in individual
responsibility to take 'the high road.'
Jossey-Bass Publishers
8.2 Workplace Harassment, A Handbook for
Supervisors, Managers and EEO and
Human Resources Professionals
FPMI Communications recently published the
definitive guide detailing what constitutes all
forms of harassment in the workplace, complete
with extensive case research and citations.
The 218-page book is available for $49.95
(shipping/handling already included) and can
be purchased on-line at http://www.fpmi.com/bk
or by calling (256) 539-1850.
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9. An Unresolved Conflict: The Spy Plane Collision
Two federal agency web sites, one operated by the
Department of Health and Human Services and
another operated by the Department of Labor,
were vandalized over the weekend and officials
said they believe hackers from China are responsible,
according to published reports.
A picture of Wang Wei, the Chinese pilot killed in
a collision with a U.S. Navy spy plane April 1 was
posted Saturday on both the DOL web site
Federal officials believe hackers from China are
responsible for disabling and vandalizing Web
sites operated by the two departments on Saturday.
Government officials said they thought hackers in
China were responsible for the vandalism based
on the Chinese characters posted on the site.
HHS technicians added extra protections to the
site's web pages before making them available
on-line several hours later.
According to reports, American hackers have
vandalized scores of Chinese web sites
since the spy plane collision.
FedNews OnLine
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10. Feedback and Subscriptions welcome
If you have any suggestions, tips, or other comments,
send an e-mail to johnford@mediate.com I welcome
new subscriptions.
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The Conflict Management E-Newsletter
Published by John Ford and Associates
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