Mediation Programs

• a fair, flexible and fast way to handle employee disputes,
• significant cost savings,
• higher productivity,
• improved worker morale,
• lower turnover and absenteeism,
• accessible and user friendly,
• increased confidence in management,
• improved communication.

		Design Issues

• intergration with investigation procedures,
• voluntary or mandatory participation,
• privacy and confidentiality,
• impartiality of mediators,
• qualifications and training,
• accompaniment and representation,
• disclosure of information,
• selection of mediators,
• collective bargaining agreements,
• retaliation,
• diversity,
• philosophy.

		Program Materials

Program Graphics

Sample Conflict Resolution Policy

Sample Sexual Harassment Policy

Sample Disciplinary Code and Procedure

		Reasons to Implement a Mediaiton Program

A mediation program may be the solution for your organization if

• you are concerned about the costs of unmanaged workplace conflict,

• you are required by law or directive to develop a conflict management system,

• you are currently dealing with a "workplace conflict crisis" that has the potential for negative publicity,

• you are committed to tapping the full potential of conflict for constructive change.