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Frequently Asked Questions
Topics:
Account
Access/Admin
Q: I am a mediator, and completely new to
this site. How do I sign myself up?
A: Go to www.mediate.com/services/. Click on the "ORDER" button next
to "Mediator Directory Listing", and then fill out the information requested.
After you are done with this, you will have an active account with us. You
can add additional services from your account page.
Q: How do I access my account?
A: Go to the website www.mediate.com/account and here you can enter
your User ID and password and gain access to your account.
Q: How do I change my information, for example my email address or business
name?
A: Go to your account and click on Basic Information. It is here
that you update your email, address, phone, etc. Changes here will also
go into effect on your Mediate.com Dynamic Website, Referral and Directory Listing.
Q: What do I do if I forgot my User ID or Password?
A: For an instant response, go to www.mediate.com/account and click
on "forget your password?" to have your id and password emailed to you.
Q: I need to make a payment, how do I go about that?
A: You have 2 basic options for payment; the first is to put current
credit card information in your secure "Basic Information" page and to email
us at admin@mediate.com notifying RIS giving approval to charge your card.
The second option is to mail a check, preferably with a copy of your invoice
or your "User ID" on the check. Mail your payment to:
Resourceful Internet Solutions
PO Box 51090
Eugene, OR 97405
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Upgrade Path
Q: How do I order or upgrade my current services?
A: To order or upgrade any Internet Services offered, go to www.mediate.com/account,
accessing your secure personal record: Enter Your ID and Password Once you
are in your personal record click on "Order More". You should then see a
listing of services provided. Find the service you want and to the left
of the line a "YES" button is available to click on. Fill in the requested
information making sure you save changes at the bottom of the screen.
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Mediator Directory/Referral
Listing
Q: How do I make changes to my Directory Listing?
A: Go to www.mediate.com/account
and enter your User ID and Password. You can make changes to your Directory
Listing by changing the information in "Basic Information". It is from the
Basic Information page that your Directory Listing is built. Make sure that
you "Save Changes" at the bottom of the page when you are finished.
Q: How do I make changes to my Mediator Referral Listing?
A: Go to www.mediate.com/account,
Enter your User ID and Password. You can make changes to your Referral Listing
by clicking on "Mediator Referral Listing". When completed, make sure to
save your changes by clicking on "Save Changes" at the bottom of the page.
If you need to make changes to your name, phone number, email address, etc.,
you need to do this in "Basic Information". After you are completed, you
can then view your completed sight by clicking on "View Details".
Q: What is the difference between a Mediator Directory Listing and a Mediator
Referral Listing?
A: With a directory listing, you have a capable directory listing,
but that is all. You can be found at www.mediate.com/mediator/search.cfm
with last name, business name and state searches. You will not be found
with area of mediation practice, professional services or organizational
searches, unless you obtain a Mediator Referral Listing.
The Mediator Referral Listing includes the following additional information,
which is not included with the Directory Listing:
Description of Practice, Professional Background, Mediation Experience,
Approach to Mediation, Fees, Other Information, Types of Mediation, Practice,
Additional Professional Services, Professional Associations and Key Words.
Most important, a Mediator Referral Listing includes your participation
in Mediate.com's Mediator Referral Program at www.mediate.com/mediator
as well as in the Mediator Directory at www.mediate.com/mediator/search.cfm.
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Mediate.com Dynamic Website
Q: How do I make changes to my Mediate.com Dynamic Website?
A: Go to www.mediate.com/account,
enter your User ID and Password. You can make changes to your Dynamic Website
by clicking on "Dynamic Web Site", but remember, click on "Save Changes"
at the bottom of the page when you are finished with entering any and all
updates. If you need to make changes to items like name, email address,
phone number, etc., you need to do this under "Basic Information".
Q: How do I make the information in my Mediate.com Dynamic Website appear how I
want?
A: For the answer to this and all other Dynamic Site questions, go to the complete Mediate.com Dynamic Web Site Help System.
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Email Pointers
Q: What is an email pointer?
A: An email pointer is one email address that "forwards" all mail
directed at it towards another address. Example: You@mediate.com forwards
all mail sent to it to You@Aol.com.
Q: Does my "sent to" address get changed when I get an Email Pointer?
A: No. Example: If someone sends to you@mediate.com you will receive
it at your, you@aol.com mailbox but the "To" address that you see in the
email header still says you@mediate.com.
Q: How do I receive my email?
A: You will receive it in the same mailbox as your existing email
address. Example: When you check your you@aol.com account, mail sent to
you@mediate.com will also be there, even though the "To" address really
says you@mediate.com.
Q: How do I configure my email account to show the mediate.com email
address in my reply/from field?
A: You can have your mail appear to come from your mediate.com address
by changing the "Reply to" field in your email program's setup. To do this
in Outlook Express, for example, I click "tools" then "accounts", then on
the "mail" tab. Highlight the email account in question, and click "properties".
Click on the "general" tab, and fill in the "reply to" field with your new
@mediate.com address. That way, when people hit "reply" on your messages,
it goes back to the @mediate.com address.
Q: I have changed my own Internet account and need my@mediate.com emails
to forward to this new address. How do I do that?
A: Send an email to us at admin@mediate.com
stating your email address and your email pointer, along with what your
new address is now.
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Banners
Q: What is a banner?
A: Banners have become ubiquitous as a form of advertising on the Web.
These are usually narrow graphics, sometimes logos, sometimes sign boards.
Usually we develop the banner designed after your website and post them
on our most frequently visited pages. We have both Horizontal and Vertical
Banners available.
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Featured Listings
Q: What is a Featured Listing?
A: Featured Listings on Mediate.com are available for Training, Academic
Programs, Organizations, Resources, and Events. Graphic,
name, address and link featured in one of our special informational sections.
Demo it here.
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WebBoard
Q: What is WebBoard?
A: WebBoard is a superior environment for either limited group/high
security or open public discussion. WebBoard supports your groups' on-line
discussion needs with resources, articles and interactive conferences. It
is a feature which any company or client can add to the production of their
website to provide an arena in which people visiting their site can communicate
ideas, ask questions, or simply read articles on any given topic. These
forums can be accessed by anyone with access to the web, or you can restrict
participation to private dialogues, or both, for virtually as many groups
as you desire.
Q: How do you become a member of the WebBoard?
A: To become a member is simple and straightforward. Before entering
the WebBoard, an introductory screen appears, asking for login information
or new membership information. A prospective member must enter his/her name,
email address, login name, and optional personal information into a database
and upon completion receives access to the WebBoard.
Q: What is a WebBoard conference and how does one begin?
A: WebBoard conference is similar to a discussion. Before the discussion
begins, several topics are created, either by the WebBoard administrator
or by the members of the WebBoard themselves. Topics can range from simple
questions regarding where to find good reading material to in depth discussions
regarding theory and education. Once the topics are posted on the WebBoard,
members have the option to submit responses. Members can post unlimited
responses to any given topic, opening up an arena for in depth discussions
or simple problem solving.
Q: What are the various types of conferences?
A: There are four different types of conference offered through the
WebBoard:
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Public Conferences |
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Any of the WebBoard's members can read
messages in topics, as well as post topics of their own. |
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Moderated Conferences |
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One or more WebBoard editors monitor
Members' messages and submitted topics. |
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Private Conferences |
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Viewing is limited to specific users. |
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Read only Conferences |
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Members can read the messages under
the topics, but cannot post topics of their own. |
Q: What are some of the features offered by the WebBoard tool?
A: Members can search WebBoard content by:
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Words/phrase |
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User name/ email address |
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Date of article or posted topic |
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