Facilitation Section


Facilitation Articles


Paul Rajkowski

Is It Time?

(6/30/17)Paul Rajkowski

Is it time for us to change the designation: Mediator to Accommodator?

Lorraine Segal

Divine Listening and Managing Conflict

(6/23/17)Lorraine Segal

Use this perspective to look at the other person in conflict.

Michael Leathes

Michael Leathes’ New Negotiation Book - Book Review

(6/16/17)Michael Leathes

Michael Leathes has written a book on negotiation that is aimed at corporate counsel.

Charlie Young

Mediation Scenarios

(6/16/17)Charlie Young

This article presents multiple role-plays and reframing techniques to help mediators further their training.

Dan Simon

How Can the Presence of a Mediator INCREASE Party Self-determination?

(6/09/17)Dan Simon

When discussing different forms of conflict intervention, the various processes are sometimes listed in order of increasing party control.

Sarah Cole

Model Standards of Mediator Conduct: Time for Revision?

(6/09/17)Sarah Cole

Is it time to revise the Model Standards for Mediators?

David Zacks

Embrace Failure: Get A Good Result in Mediation

(6/09/17)David Zacks

Instead of going into a mediation like it’s “déjà vu,” try to think about it as “vuja de.” In other words, it won’t be the same as it has been before.

Jeff Thompson

The Effective Crisis Communicator: Prepare Like a Navy SEAL

(6/02/17)Jeff Thompson

Crisis and hostage negotiators, as well as other law enforcement personnel, continually find themselves involved in crisis situations where the pressure is placed on him or her to peacefully resolve an incident.

Gregg Relyea

Paradox in Mediation: The Wall of Pin Stripes And the Power of Self-Determination

(6/02/17)Gregg Relyea

This case of the "wall of pin stripes" provides an example of the paradox of mediation.

Pete Desrochers

Negotiation - Part 4

(6/01/17)Pete Desrochers

This article is the 4th in a series on Negotiation, entitled Strategic Negotiation.

Federal Ombuds Report

(5/26/17)Carole Houk, Lauren Marx

In the decades since the initial 1990 Recommendation of the Administrative Conference of the United States (ACUS or the Conference) on federal ombuds was adopted, the milieu in which government operates has, by all accounts, become more polarized, with government itself often the target of suspicion and hostility.

Joe Markowitz

Reading Emotions

(5/26/17)Joe Markowitz

A character in Guardians of the Galaxy 2 shows that it is often more important to understand emotions than rational thoughts.

Bruce Edwards

Chasing Dinosaurs

(5/26/17)Bruce Edwards

When I first began a career in mediation, almost thirty years ago, we often needed to convince others of the benefits of mediation.

Lorraine Segal

On Being Bullied—reflections, lessons, and gratitude 8 years later

(5/22/17)Lorraine Segal

When I was in the middle of horrific, workplace experiences, I did whatever I could to protect myself from the worst effects of bullying and mobbing.

Sarah Cole

Nursing Homes May Continue to Use Arbitration Agreements

(5/22/17)Sarah Cole

In a very unsurprising decision, the Supreme Court ruled 7-1 that a Kentucky nursing home can enforce contracts signed residents’ relatives that required all disputes involving the nursing home to arbitration.

Tammy Lenski

How to be Truly Helpful When Someone is Upset

(5/08/17)Tammy Lenski

When someone is upset, one familiar response is to ignore it and forge ahead. Another is to try to make them feel better with kind reassurance.

Phyllis Pollack

Jack and Jill Go Up a Hill… And Argued No More (Part 2!)

(5/08/17)Phyllis Pollack

The tribal effect is often deliberately used to manipulate and divide people. It preys upon the “us v them” mentality.

Pete Desrochers

Negotiation - Part 2

(5/08/17)Pete Desrochers

In preparing for an argument or negotiation we need to research the facts. We’ll never make the other party change his or her opinion if we don’t understand it.

Maria Simpson

DIS-agree and Commit

(4/28/17)Maria Simpson

Sounds contradictory, I admit, but it’s an interesting concept and raises an interesting question: Do we always have to agree before taking action?

John Sturrock

A Pop-Up Mediation: Multi-Party Dialogue Using Mediation Brexit: A Constitutional Crisis?

(4/21/17)John Sturrock

On the evening of Tuesday March 28th 2017, a pop-up mediation event on Brexit took place at the Grassmarket Community Centre in Edinburgh.

Gregg Relyea

Mediating in the Shadow of Faith: Personal Beliefs, The BATNA Analysis, and Dealmaking

(4/21/17)Gregg Relyea

This is a fictional story based on fact, teaching an example about mediation.

Justin Kelsey

3 Things that Mediation is NOT

(4/21/17)Justin Kelsey

Mediation has become a popular alternative to court proceedings, with mediators resolving disputes of all kinds there is still a significant amount of confusion about what is mediation and what can a mediator do for you.

Tammy Lenski

Can Your Beliefs About Someone Alter Their Behavior?

(4/14/17)Tammy Lenski

If you believe someone is aggressive, could they behave more aggressively with you than with others?

Alan Sharland

Bullying in the Workplace: How to Respond Effectively

(4/14/17)Alan Sharland

This article explores the concept of bullying in the workplace and how to respond to it more effectively.

Jason Dykstra

The Best Ten Minutes You'll Spend All Day

(4/14/17)Jason Dykstra

It was the breakthrough that we had been looking for. A new tool? No, it was a question that had allowed the person to reflect.

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