Mediative Strategy
Mediators use the following strategies at different times, including the 3 following basic approaches:
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Interest-Based Option Development
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rapport building
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information gathering
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interests and options
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harvest easy agreements
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package deals
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Hypothesis Generation and Testing
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based on outcomes, interests, principles
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importance of rationale
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Doubt and Dissonance
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base on rapport
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mutual and individual
INTEREST-BASED OPTION DEVELOPMENT
Interests and Positive Intentions
Options
Selections
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cummulative arrangements
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modular parts
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easy agreements
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exchanges
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package deals
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priorities
Integration
HYPOTHESIS GENERATION AND TESTING
Agreement by Successive Approximation
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Strategic Summarization
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Hypothesis Development
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Hypothesis Testing
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Adjust Hypothesis
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Test Adjusted Hypothesis
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Confirm Agreement
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Integration
DOUBT AND DISSONANCE
Creating a Healthy Tension of the Mind
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Why create dissonance?
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Options?
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Base on rapport
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Assumes people will make the best choice they perceive available
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Individual or mutual?
Examples of mutual:
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two sets of arrangements
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exchange environment
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hypothetical questions
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fact-finding
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if you were in our shoes . . .
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the "parade of horribles"
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the "eight questions"
EMOTIONAL/RELATIONAL MANAGEMENT OPTIONS
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teflon
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relevancy check
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ground rules
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summarization
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normalization
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mutualization
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acknowledgment
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referral
Online Training Manual
Mediation Strategy
Interests & Options
Hypothesis Testing
Doubt & Dissonance
Emotional/Relational
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