Mediating Divorce Agreement

Communication Skills

• nthe outcome question
• nthe evidence question
• ncumulating outcomes
• nthe conditional close
• the reference point process

RAPPORT DEVELOPMENT

• Matching
• Pacing
• Leading

infinite variables

language to use

• appreciating that . . .
• understanding you to feel . . .
• acknowledging that . . .
• assuming that . . .
• respecting that . . .
• accepting that . . .

language to avoid

• I think
• you should
• but
• however

Working with beliefs and resistance

INDIRECT TECHNIQUES

• Metaphor (journey)
• Analogies within participant realities (work and play)
• Quotes and speaking through another voice
• Normative statements (allow options to be considered)
• Manipulation or Maneuvering?

REMEMBER THE COMMON GROUND

• Common Interests
• Interdependence
• Easy Points of Agreement

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Online Training Manual

Communication
Question Forms
Rapport Development
Outcome Questioning
Anchoring
Indirect Techniques
Overall Model