Conflict Resolution Theory & Skills
KEYS TO AGREEMENT
- perspective (assist to be heard)
- beliefs and values (work within)
- interests/positive intentions (find)
FACILITATING THE SHARING OF PERSPECTIVES
- Early Notice
- Anticipatory Time Framing
- Presume Disagreement
- Semi-Active Listening
- Gentle Inquiry
- Summarize Golden Nuggets
- Feedback
- Refine Summary
- Confirm Heard
- Acknowledgement of Other?
Online Training Manual
Conflict Resolution Theory
Nature of Conflict
Adjudicatory Model
|
This site managed with Dynamic Website Technology
from Mediate.com Products and Services |