Conflict Resolution Theory & Skills

KEYS TO AGREEMENT

• perspective (assist to be heard)
  

   

• beliefs and values (work within)
  

   

• interests/positive intentions (find) 

FACILITATING THE SHARING OF PERSPECTIVES

• Early Notice
  
• Anticipatory Time Framing
  
• Presume Disagreement
• Semi-Active Listening
  
• Gentle Inquiry
  
• Summarize Golden Nuggets
  
• Feedback
  
• Refine Summary
  
• Confirm Heard
  
• Acknowledgement of Other?

next

Online Training Manual

Conflict Resolution Theory
Nature of Conflict
Adjudicatory Model