Direct your conversation and present your case to the other party and not to the mediator.
- Voice encouragement and critique
- Listen and hear other’s points of view
- Voice your apology
- Voice your expression of understanding or appreciation
- Recognize opportunity!
- Voice your recognition of the other party’s position
- Recognize and acknowledge when your point of view is being considered
- Reflect upon the other party’s words
- Keep an open mind
- Voice recognition if you wish to receive recognition
- Voice your realizations as they occur
- Voice your concerns, if not voiced it won’t get addressed
- Voice as many alternative resolutions as you are comfortable with
- Self-summarize your progress as often as you like
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