“Beyond ADR: A Systems Approach to Conflict Management” – lectures, presentations and workshops presented to a wide variety of audiences throughout 2001-2007 including: The Department of Homeland Security (Transportation Security Administration), The President and commissioners of the Public Service Commission, the Task Force on the Modernization of Human Resources at the Privy Council of Canada, Department of Public Works and Government Services Canada, Dynatec Corporation, University of Baltimore, Stanford University California, Interagency Working Group on Conflict Resolution United States Government,  University of St. Paul at Ottawa,  Association for Conflict Resolution and in various iterations at conferences

 

“The Public Service Modernization Act -  Informal Conflict Management Systems” two day workshop with Peter Sterne, offered through Privy Council Office/PSHRMAC to all government departments and agencies, December 2004 and January 2005

 

Co-chair of the Canadian Institute’s National Summit on the Public Service Modernization Act- Understanding and Implementing a New Framework for Public Sector Labour Relations (May 31-June 1, 2004)

 

Lead of a half day conference for 30 senior police executives, “Emerging Issues in Canadian Police Labour Relations:  Improving Labour Management Cooperation” Police Executive Workshop, Canadian Police College, March 4, 2003

 

“Conflict Competencies for Human Resources Advisors”: Designed and delivered workshop to Human Resources Advisors, Public Service Commission February and March, 2002

 

Facilitator of “How to Profit from Conflict” courses within Canada Customs and Revenue Agency 2001-2002 (both personally, and PDG Group consultants have delivered the course over 200 times)

 

Lead Coach/Instructor for advanced mediation course, June 2000 offered to Department of National Defence mediators

 

“The Conflict Competent University: ADR and Integrated Conflict Management Systems: a workshop for university Human Resources Directors”; workshop delivered October, 2000

 

“ADR and Beyond”: Innovations in Conflict Resolution for Regulatory Agencies” workshop delivered to Transport Canada, November, 2000

 

“The New Integrated Dispute Resolution System for the Canada Customs and Revenue Agency”, The Prairie Region Leaders Forum, Canada Customs and Revenue Agency, Edmonton Alberta December 1999; repeated to several audiences across Canada in 2000

 

“Workshop on Negotiation and the new Integrated Dispute Resolution System for the Canada Customs and Revenue Agency”, with Roger Fisher, presented to the senior Management Committee of Canada Customs and Revenue Agency, November 1999

 

“Alternative Dispute Resolution and the new Harassment Policy”, presented at the Department of National Defence Executive Symposium, “Harassment Prevention in the Workplace”, September, 1999

“Bill 105: the new Police Services Act - Public Complaints and Human Resource Conflicts”, workshop, Ontario Association of Chiefs of Police, Windsor, Ontario, December 3-5, 1997

 

“The Conflict Competent Police Service”, seminar presented to senior management and association executive of the Metropolitan Toronto Police Service, Toronto, November 1997

 

“Symposium on Conflict Resolution and Workplace Harassment” (Department of Justice), Committee Member and chair of two panels, October, 1997

 

“Innovations in Police Conflict Management: Police Complaints, Internal Affairs, and Mediation”, panellist and panel chair, International Association for Civilian Oversight of Law Enforcement (IACOLE) annual conference, September, 1997

 

“Conflict Management Systems Design”, speaker at Society for Professionals in Dispute Resolution, sector meeting, Orlando, Florida, September, 1997

 

“Labour Management Relations in Police Services”, workshops for the Canadian Police Association Annual Meeting, August, 1997

 

“Conflict Competency”, speaker, KPMG National Conference on “ISI & Litigation Services” - Hockley Valley, Ontario - May 30, 1997

 

“Designing an ADR System: Avoid the Pitfalls” presented on a panel at the Eighth Annual Conference of Ontario Board and Agencies (COBA 1996) - Toronto, Ontario - November 22, 1996

 

“Alternative Dispute Resolution Systems for Police Forces” presented at the International Association of Chiefs of Police (IACP) annual conference - Phoenix, Arizona - October 26-31, 1996

 

“Human Resources - Our Most Precious Asset: Using Alternative Dispute Resolution Mechanisms in Discipline and Grievance - The RCMP Experience” presented at the Canadian Association of Chiefs of Police (CACP) conference - Ottawa, Ontario - August 26, 1996

 

“A Conflict Competent Police Service and Some Practical Advice on the Use of Alternative Dispute Resolution” presented to a joint session of the RCMP and Vancouver Police Service; a half-day seminar co-presented with Dr. Mary Rowe - Vancouver, British Columbia - July 3, 1996

 

“Conflict Management in the Public Sector - Lessons Learned from the R.C.M.P.” presented at a conference sponsored by the Institute of International Research entitled “Public Sector Change Management” - Ottawa, Ontario - June 21, 1996