PDG Group’s “PRESOLVE”^©©Package

Select from any combination of services and products:

Organizational Effectiveness:

• Integrated conflict management system (ICMS) design and support using the proven Lynch ICMS Model™ that earns leadership commitment and fosters and sustains a shift to a culture of ‘conflict competence’
• Building internal capacity: customizing and delivering our learning packages in interest-based negotiation, cooperative problem solving, mediation, facilitation, ‘train the trainer’; teambuilding workshops
• Conflict coaching for leadership (certified to deliver CINERGY™ Coaching and Conflict Dynamics Profile® 360º conflict behaviours assessment tool)
• Assessments/diagnoses of current conflict resolution practices and gap analysis
• Labour relations/collective agreements
• Facilitation of co-operative problem-solving 
• Stakeholder partnering
• Aligning internal practices with corporate mission, vision, values
• Policy development
• Best Practices information/national and international tours
• ICMS monitoring and evaluation frameworks
• Conflict management communications strategies and tools
• Processes for co-operative relationships with industry, regulators, governments
• Customized public issues resolution for citizen engagement
• Conference workshops and keynote speakers

Case management:

• Common sense, practical resolution processes for workplace/ industry/ contractual/ stakeholder disputes from the Lynch Spectrum of Conflict Management Options^©; e.g. mediation, ‘med-arb”, arbitration
• Process convening: (also called ‘process mediation’): management of large, complex or important cases to customize dispute resolution processes, reduce costs and delays, and achieve more satisfactory outcomes
• Litigation department: overall litigation management
• Fact-finding investigations, early neutral evaluation
• Online resolution

Human Resources:

• Conflict competency as a core competency-performance measurement
• Institutionalizing new approaches by introducing incentives
• Harassment investigations
• Workplace Dialogues - assessments and solutions