Conflict in the workplace affects everyone. As a manager, you want to do the right thing, and you know that delay will only make matters worse. As rumours and accusations fly about, it is often extremely difficult to know where to start.
PDG Group can help you immediately, by conducting an impartial conflict assessment:
Step 1
Review:
First, we will undertake a transparent and comprehensive review of what happened, identifying core issues and any factors that might have influenced the situation. We use modern action research and analysis techniques, including:
- inquiry and interviews to assess relevant relationships
- observation and analytical tools that provide insights into the organizational culture
Step 2
Recommendations:
Next, we will work with your employees to help them to develop a list of recommendations to:
· set out the terms of restoring a harmonious workplace
· prepare for any interest based or rights based resolution process
· repair harm done to the work environment and
· proactively implement new or supportive techniques to prevent future occurrences of destructive interactions.
Results
- core sources of conflict are identified,
- stakeholders are engaged and oriented to an open and trust building process, and
- recommendations are made for appropriate action including formal and informal options.
