We will start by helping you to identify your ‘conflict management leadership’ -- all those in your organization who have, or should have, conflict management in their job descriptions.  Next, we will customize your learning strategy, supporting you with experienced conflict management practitioners skilled in adult learning techniques who will deliver such programs as:

1)    Managing Workplace Conflict

This two-day workshop is delivered to staff relations and human resources professionals, union personnel, managers and others who deal with workplace conflicts.  Working with PDG’s Lynch Spectrum of Conflict Management Options™, participants will learn how to manage conflict situations better, earlier, and faster; and how to select and design common sense approaches for the resolution of difficult, complex and important cases.  Components include:

·         A framework for managing all types of workplace conflict, including the Lynch Spectrum of Conflict Management Options^©

• Nature and rationale of an interest-based approach
• Experiencing and understanding the mediation process
• Basic skills and strategies you can use to manage/resolve workplace conflicts
• Techniques for discovering, identifying and working with interests in real conflicts
• Developing conflict resolution practices and resources for your organization and integrating them with your organization’s current processes

2)    Advanced Conflict Management Practitioner Skills

This two-day intensive advanced practitioner workshop is delivered to conflict management practitioners who work within your organization as mediators, ombudspersons, or “ADR Advisors”, for workplace conflicts in union or non-union contexts. Participants will develop essential advanced mediation skills, practices, and tools to take them to the next level of expertise.

Components include:

• Intake, convening and pre-mediation: preparing the parties to collaborate
• An interest-based approach to negotiating and structuring the mediation process
• Responding to conflict perceptions, emotions, assumptions and narratives
• Challenges, practices and tips for using an interest-based approach in a rights-based context
• Maximizing the role of managers, human resources, staff relations and union personnel
• Reframing and other essential skills for responding to conflict behaviours
• Integrating mediation with current practices and processes