PDG Group has 30 experienced practitioners from across North America. Ask us…. and we’ll meet you and your conflict management needs, where you are.

ICMS design and implementation — learning packages — mediation — facilitation — Workplace Dialogues — partnering — CINERGY™ conflict coaching — CDP ® 360º conflict behaviour assessments — fact finding — workplace assessments — cooperative problem solving — convening — case management — conflict management as a core competency.

Many departments and agencies have experienced excellent results with ADR options such as mediation. ADR is an important and useful option for resolving disputes. ADR alone is not a ‘conflict management system’. ADR processes help to resolve disputes on a case-by-case basis. A conflict management system embraces ADR and goes well beyond. Its focus is on organizational change, the roots of conflict, building internal capacity so that destructive conflict is prevented, building accountability for responsible early interventions and better management of the conflict spectrum. A well designed and implemented system improves labour/management relationships, employee morale and retention, customer/client satisfaction, productivity; and saves money and energies.

Internationally, the Association for Conflict Resolution has developed Guidelines for the Design of Integrated Conflict Management Systems (ICMS) published by Cornell University and co-authored by PDG Group President Jennifer Lynch. These systems have two components:

An updated dispute resolution structure that offers choices from modern ADR options alongside rights-based options; and

Organizational support that fosters a culture of conflict competence

PDG Group brings you experienced leaders in the design of integrated conflict management systems (ICMS). Our client base, results, reputation and publications testify to our credentials.

PDG is proud that our Lynch ICMS Model ^© is recognized internationally as the leading method for designing and implementing effective Conflict Management Systems. Developed in Canada for federal departments and agencies, it is now included in the curricula of graduate programs across North America. Internationally, PDG Group serves as lead consultants to the development of TSA's ICMS and led a recent review of the World Bank’s Conflict Resolution System. 

PDG Group Canada Inc.

Proven suppliers of integrated conflict management systems and solutions to

•RCMP    •  Canada Customs and Revenue Agency   •   Parks Canada   •   Department of National Defence and Canadian Forces   •   Public Works and Government Services Canada  • 

Department of Homeland Security:

Transportation Security Administration.

....and many more private and public sector clients