RESOLVING DISPUTES

• MAINTAIN AN OPEN PROCESS
• PROVIDE SUFFICIENT OPPORTUNITIES FOR PARTIES TO UNDERSTAND ISSUES AND COMMENT
• MAINTAIN EARLY, CONTINUOUS INVOLVEMENT
• PROVIDE EARLY AND SUFFICIENT NOTIFICATION
• WORK TOWARD A JOINT OWNERSHIP OF PROCESS AND RESULT
• STAY IN TUNE WITH VARIOUS INTERESTS' CONCERNS

FACILITATING AN OPEN DECISION-MAKING PROCESS    

• LISTEN
• ASK CLARIFYING QUESTIONS
• STAY OPEN TO OPTIONS
• TAKE A BREAK WHEN EMOTIONS OR DISCUSSIONS ESCALATE

SELECTING EFFECTIVE OUTEACH TECHNIQUES

• USE SCOPING ANALYSIS  TO DETERMINE BEST METHODS
• TECHNIQUES DEPEND ON AUDIENCE, SITUATION, ISSUES, TIME, AND OBJECTIVES DESIRED
• CONSTANTLY MONITOR AND EVALUATE EFFECTIVENESS OF TECHNIQUES

COMMUNICATING UNDER PRESSURE    

• STAY OPEN TO NEW IDEAS
• KEEP EVERYONE POSTED
• DEVELOP EFFECTIVE METHODS TO RESOLVE ISSUES
• DETERMINE WHAT THE UNDERLYING ISSUES AND CONCERNS ARE
• ADDRESS ISSUES NOT PERSONALITIES

 MEETING PLANNING     

• CONSIDER MEETING FORMAT FOR EFFECTIVENESS
• CONSIDER PURPOSE/GOALS FOR MEETING
• CONSIDER AGENDA/COORDINATION NECESSARY
• CONSIDER COMFORTABLE SETTING FOR THE MEETING
• REMEMBER TO FOLLOW-UP ON ACTION ITEMS