Dudley, Excellent article providing various methods for success. I have been mediating since my retirement from a law enforcement agency three years ago. One of my duties was a hostage negotiator and union negotiator before retirement. For those that are getting into this business and those that are in the business it is a great reference.
Pamela , Bozeman MT 03/20/13
Talk about adding value!
Dear Dudley: Thank you for your insightful tips. They are so helpful for all of us, including those of us who are more "settlement masters" and those of us who are more facilitative. Your comments bridge gap and add value to the discussion between the two perspectives.