Always enjoy your articles and this one is no exception - helps us all to remember as mediators that it's a 'human' process which engages and starts the moment your phone rings.
Jim Melamed, Eugene OR 06/28/12
Thanks for a great article Robert!
Thanks for such a great (and lengthy) article (treatise). Your great work reminds us that people have been negotiating and mediating "forever," and also that "negotiative" approaches that have naturally and historically evolved belong front and center in any capable "modern" dispute resolution course.
Big thanks from the field!
Jim Melamed, CEO