Comments: Calm Upset People with Empathy, Attention and Respect

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Miriam Zimmerman, San Mateo CA  mlz.dmg@gmail.com     07/07/11
High conclict people
One of the most thorough yet most succinct articles on this subject that I have encountered. The E.A.R. method can work in both professional and personal settings, as needed. But as the author points out, it is very difficult to implement in the heat of the moment.