I am currently a student studying Conflict Management/Mediation at Woodbury College in Vermont. Your article is a really good reminder of the importance of the right question. Thank you for the great examples.
Ewan Malcolm , Edinburgh Sc 09/03/01
A wee comment
What a MARVELous wee article - question forms are central to our craft. You have presented them in a lively and appealing way - thank you.