This is a terrific article. I really enjoyed the way you broke down the characteristics of a successful, authentic apology. Thank you!
Bredstix , Blacksburg VA 09/30/10
I agree with Saphronia
Saphronia, your comment is right on the mark...and the reason so many apologies fall flat.
I don't even encourage apologies, because too often, they're used as a cop-out, and the other person isn't satisfied...even if they have been demanding an apology all along.
Katherine Gallo, Foster City CA Klgallo@discoveryreferee.com 08/25/10
An apology can go a long way in resolving a dispute or at relieving much of the hostility in the litigation. Insincerity and sarcasim just fuels the fire.
Saphronia , Auburn WA 08/24/10
I enjoyed this, so thank you! Usually politicians and movie stars headline with the pseudo-apologies, but I have to admit I've made a few. I would add a requirement of acknowledging the impact the wrong action made on the other person, and a simple inquiry as to how one should make amends, rather than assuming that the best "fix" is already known.